Remote Customer Success Lead, E‑commerce & Coffee

Jobgether; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A dynamic company is seeking a Customer Success professional for a remote role. In this pivotal position, you will enhance the end-to-end customer experience through strategic leadership and operational improvements. You will build and lead a high-performing team, managing client interactions and ensuring seamless internal communication. Ideal candidates will have significant experience in e-commerce operations and outstanding communication skills, as well as a passion for innovation in a fast-paced environment.

Benefits

Flexible work environment

Collaborative culture

Opportunity to impact growth

Qualifications

• Minimum 5 years of experience in a client-facing operations or customer success role.
• At least 2 years in a leadership capacity.
• Outstanding written and verbal communication skills.

Responsibilities

• Own the end-to-end customer experience and define scalable success strategies.
• Establish and track KPIs, processes, and team goals.
• Build, manage, and mentor a high-performing customer success team.

Skills

Client-facing operations

Leadership

E-commerce operations

Analytical skills

Communication skills

Tools

Shopify

QuickBooks

Job description

A dynamic company is seeking a Customer Success professional for a remote role. In this pivotal position, you will enhance the end-to-end customer experience through strategic leadership and operational improvements. You will build and lead a high-performing team, managing client interactions and ensuring seamless internal communication. Ideal candidates will have significant experience in e-commerce operations and outstanding communication skills, as well as a passion for innovation in a fast-paced environment.