Remote CRM Support Assistant - HubSpot/Zoho (Fresh Grad OK)

The Elitejob; Indonesia; Remote; IDR 55,800,000 - 89,280,000; Part time

Benefits offered by this job

Work-from-home flexibility

On-the-job training

Performance-based incentives

Access to online courses

Job summary

A growing global company is looking for a Remote CRM Support Assistant to optimize their CRM systems, primarily HubSpot and Zoho CRM. This role is perfect for recent graduates or candidates with basic CRM knowledge. Responsibilities include managing CRM systems, training will be provided, and flexible working hours are available. Join us to build your career in tech-enabled customer support.

Qualifications

• Familiarity with CRM tools is a plus.
• Ability to work independently in a fast-paced environment.
• Basic proficiency in Excel/Google Sheets.

Responsibilities

• Manage and update CRM systems like HubSpot and Zoho.
• Troubleshoot user issues with CRM.
• Maintain data accuracy and integrity in CRM.

Skills

Attention to detail

Communication skills

Organizational skills

Analytical mindset

Education

Bachelor's degree in Business Administration or related field

Tools

HubSpot

Zoho CRM

Job description

Job Summary:

MNC JOBS INFO is looking for a proactive and detail-oriented Remote CRM Support Assistant to help manage, maintain, and optimize our customer relationship management systems—primarily HubSpot and Zoho CRM. This role is ideal for recent graduates or candidates with basic CRM knowledge who are eager to build their career in tech-enabled customer support and operations. You will play a critical role in supporting internal teams by ensuring CRM data is accurate, workflows are optimized, and users are well-supported across departments.

Key Responsibilities:

• Assist in the daily management and updating of CRM systems (HubSpot and Zoho).

• Troubleshoot user issues and respond to CRM-related queries from staff via email, chat, or ticketing systems.

• Maintain data accuracy and integrity by identifying and correcting inconsistencies or duplications.

• Create and maintain CRM dashboards, contact lists, workflows, and automation rules.

• Support sales and marketing teams with CRM configurations, reporting, and campaign tracking.

• Collaborate with cross-functional teams to implement process improvements within the CRM environment.

• Generate reports and provide insights from CRM data to assist with decision-making.

• Stay up to date with CRM software updates and recommend enhancements or changes where applicable.

Required Skills and Qualifications:

• Bachelors degree in Business Administration, Information Systems, Marketing, or a related field (Fresh graduates are welcome to apply).

• Familiarity with CRM tools such as HubSpot and/or Zoho CRM.

• Basic understanding of customer service principles and sales processes.

• Strong attention to detail and accuracy in data entry and reporting.

• Excellent communication skills, both written and verbal.

• Ability to work independently and remotely in a fast-paced environment.

Experience:

• No prior experience required; internship or academic project experience with CRM tools is a plus.

• Training will be provided to suitable candidates who demonstrate eagerness to learn and grow.

Working Hours:

• Flexible remote working hours.

• Monday to Friday, 4–6 hours/day (with opportunity to scale up to full-time).

• Occasional virtual meetings or check-ins based on team coordination.

Knowledge, Skills, and Abilities:

• Good organizational and time management skills.

• Ability to learn new systems and technologies quickly.

• Basic Excel/Google Sheets proficiency for data management and reporting.

• An analytical mindset with a focus on problem-solving.

• A team player with a growth-oriented attitude.

Benefits:

• Work-from-home flexibility.

• On-the-job training in industry-standard CRM tools.

• Performance-based incentives and annual bonuses.

• Opportunities for advancement within the company.

• Access to online courses and certifications (CRM, SalesOps, Marketing Automation).

• Supportive and collaborative remote work culture.

Why Join MNC JOBS INFO?

• Join a growing global company with a strong remote-first culture.

• Gain hands-on experience with tools used by top companies around the world.

• Start your professional journey in a role that combines tech and business.

• Be part of a dynamic team where your contributions make a real impact.

• Excellent opportunity to build a solid foundation in CRM operations, sales support, and marketing analytics.

How to Apply:

Interested candidates should submit their resume and a brief cover letter explaining their interest in the role and any relevant CRM or tech experience.
Please email your application to us with the subject line:
Application – Remote CRM Support Assistant