Regional IT Engineer (Onsite)

Acclime; Jakarta Selatan; On-site; IDR 333.111.000 - 499.667.000; Full time

Job summary

A global consulting firm is seeking a Regional IT Engineer to provide onsite technical support across regional offices. The role involves ensuring the reliability and security of IT systems while driving cloud adoption and compliance with ISO 27001. Ideal candidates will have 3-5 years of IT support experience and strong skills in Microsoft 365 and Azure management.

Benefits

Opportunity for professional development

Access to training

Collaborative culture

Qualifications

• 3–5 years in IT support (Level 2 or onsite).
• Strong knowledge of Microsoft 365 administration, Azure AD, and Exchange Online.
• Experience with endpoint management (Intune and automated software distribution).

Responsibilities

• Deliver Level 2 support for hardware, software, and network issues.
• Monitor and enforce security standards aligned with ISO 27001.
• Administer Microsoft 365, Azure Active Directory, and Exchange Online.

Skills

Microsoft 365 administration

Azure Active Directory

Exchange Online

Endpoint management (Intune)

Windows 10/11

Windows Server 2016/2019

Networking fundamentals (DNS, DHCP, VPN)

Troubleshooting and analytical skills

Tools

ServiceNow

Jira

ManageEngine

Job description

As a Regional IT Engineer, you will be the onsite technical expert supporting our regional offices and collaborating closely with Group IT. Your role ensures the reliability, security, and performance of IT systems while driving strategic initiatives such as cloud adoption, ISO 27001 compliance, and M&A integrations.

Key Responsibilities

• End-User Support: Deliver Level 2 support for hardware, software, and network issues to maintain business continuity.
• Security & Compliance: Monitor and enforce security standards aligned with ISO 27001 and group policies.
• Cloud & Identity Management: Administer Microsoft 365, Azure Active Directory, and Exchange Online.
• Endpoint & Device Management: Configure and manage Intune, Autopilot, and endpoint security tools (Defender, Sentinel One, CrowdStrike).
• Infrastructure Management: Maintain local servers, networks (LAN/WAN/Wi-Fi), VPN (SonicWall), and Hyper‑V environments.
• Access Control: Manage application access and ensure compliance with security requirements.
• Documentation & Training: Maintain IT asset records, SOPs, and deliver user training.
• Project Participation: Support M&A IT integrations, office relocations, and new technology deployments.

Required Skills & Experience

• 3–5 years in IT support (Level 2 or onsite).
• Strong knowledge of Microsoft 365 administration, Azure AD, and Exchange Online.
• Experience with endpoint management (Intune, Endpoint Central) and automated software distribution.
• Proficiency in Windows 10/11, Windows Server 2016/2019, and Hyper‑V.
• Networking fundamentals: DNS, DHCP, VPN, routing, Wi‑Fi (Aruba/Ruckus).
• Familiarity with ITSM tools (ServiceNow, Jira, ManageEngine).
• Exposure to ISO 27001 audits/compliance.
• Strong troubleshooting and analytical skills.

Preferred Skills

• Experience in hybrid or multi‑site environments.
• Knowledge of cybersecurity frameworks and vulnerability management.
• Scripting/automation (PowerShell).
• Familiarity with ITIL 4 principles.

Certifications (Preferred)

• ITIL 4 Foundation
• Microsoft 365 Administrator / Modern Desktop Administrator
• Azure or AWS Cloud Administration
• CompTIA A+ or Cybersecurity certifications (ISACA, SANS, EC-Council)

What We Offer

• Opportunity to support a global organization with growth potential.
• Access to training and professional development.
• Collaborative, innovation‑driven culture.