Regional Field Collection Manager Jawa Timur Bali Nusra

cermati.com; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading financial services company located in Surabaya is seeking a Collection Operation Manager to oversee the collection operations and collaborate with various functions to enhance efficiency. The ideal candidate will possess a Bachelor Degree and have a proven track record of at least 3 years in a similar role. Strong self-management, leadership, and data analysis skills are essential. This role involves significant decision-making and collaboration across departments to optimize resources and achieve targets.

Qualifications

• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• Sound knowledge of data analysis and performance/ operations metrics.
• Excellent ability to make decisions, take actions, and make things happen.

Responsibilities

• Manage and responsible for the Collection Operations of the company.
• Review regularly the efficiency of collection process, policies and people through data driven analysis.
• Manage customer support processes to enhance customer satisfaction.

Skills

Self-management

Leadership

Data analysis

Communication

Education

Bachelor Degree from Reputable University

Job description

Job Description

• Manage and responsible for the Collection Operations of the company
• Liaise with Superior (Collection Head) as well as other top management
• Ensure that the company runs with legality and conformity to established regulations
• Review regularly the efficiency of collection process, policies and people through data driven analysis, and apply improvements
• Collaborate with various functions (Product, HR, Finance, Sales, Collection Support, Anti Fraud and Business Intelligence) to boost efficiency and productivity
• Review and adjust operational budgets to balance between cost vs credit loss (as well as company profitability)
• Manage customer support processes and manage them to enhance customer satisfaction
• Responsible for staffing, resource allocation, KPI & Target setting and measurements. Ensure capacity of credit operation is planned well to meet the growth target of the company.
• Handle Area Jawa Timur, Bali dan Nusa Tenggara

Qualifications

• Hold Bachelor Degree (S1) from Reputable University
• Have great persistence and endurance to meet operation target,
• Highly self-managed & motivated person, able to perfectly multi-task, have a high standard and excited to work in a collaborative environment
• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• At least 3 years proven excellent organizational and leadership ability
• Outstanding communication & people management skill.
• Sound knowledge of data analysis and performance/ operations metrics.
• Preferably have experience in managing consumer lending products (e.g. Credit Card, KTA, Motorcycle Loan, Consumer Durables Loan) or have experience in Multi Finance Company.
• Excellent ability to make decisions, take actions, and make things happen