Regional Customer Success Manager Leader

Cobden & Carter International; Indonesia; Hybrid; IDR 1.504.262.000 - 2.005.683.000; Full time

Job summary

A leading enterprise software firm is seeking a Regional Customer Success Manager Leader to manage customer relationships in Indonesia and Malaysia. The ideal candidate should have 10-15 years of experience in Customer Success Management and a strong background in enterprise sales. This hybrid role requires extensive travel for client interactions and strategic growth within existing customer bases.

Qualifications

• Minimum of 10-15 years in Customer Success Management.
• Strong background in enterprise sales.
• Must be willing to travel for client visits.

Responsibilities

• Manage relationships with senior leadership of customers.
• Grow base customer revenue and create new opportunities.
• Conceptualize and implement strategies to expand relationships.

Skills

Customer alignment

Empathy

Detail-oriented

Retail Software experience

Creativity in problem-solving

Team player

Education

University Degree

Job description

Regional Customer Success Manager Leader

About the job Regional Customer Success Manager Leader

Job Description:

Require an enthusiastic and a talented person who thrives in enterprise software sales and can:

• Be the Single Point of Contact for Customer Success in respective region in Indonesia, Malaysia, Singapore and manage relationships with senior leadership of customers
• Grow base customer revenue and create net new opportunities.
• Conceptualize and implement strategies with a view to expand existing relationships for company products / services.
• Work with company Solution Architects to fine tune and present solutions to customers
• Ensure Time bound Revenue book and collection of receivables.
• Grow and build CSM team in the region as may be required from time to time.

Skills & Experience

An enthusiastic and talented person who thrives in enterprise sales and can:

• Align with customers and company to create a joint vision of the future
• Empathy with customer.
• Be consistent and detail oriented
• University Degree with a minimum of10-15 years in CSM (Customer Success)
• Retail Software experience
• Creativity in solving complex problems.
• Is an outgoing person and team player who enjoys working in a team environment

Work Setup:

• Work shift: Dayshift
• Setup: Hybrid -Depending on clients requirement,must be willing to do client visits)
• Location: This role is open to candidates from Indonesia or Malaysia. Must be willing to travel, as this position will involve extensive travel.

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