Regional Collections Operations Lead - Data-Driven Growth

cermati.com; Makassar; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A financial services company in Makassar is seeking an experienced Collection Operation Manager to oversee collection operations and ensure legal compliance. The ideal candidate will possess a Bachelor’s degree and at least 3 years of relevant experience in a managerial role. Responsibilities include managing processes, improving efficiencies across functions, and ensuring high standards of customer satisfaction. This role requires strong communication and leadership skills as well as data-driven decision-making capabilities.

Qualifications

• At least 3 years proven experience as Collection Operation Manager or equivalent position.
• Excellent organizational and leadership ability.
• Sound knowledge of data analysis and performance metrics.

Responsibilities

• Manage and responsible for the Collection Operations of the company.
• Liaise with Superior (Collection Head) and other top management.
• Review and adjust operational budgets to balance cost vs credit loss.

Skills

Persistence

Multi-tasking

Communication skills

People management

Data analysis

Education

Bachelor Degree from Reputable University

Job description

A financial services company in Makassar is seeking an experienced Collection Operation Manager to oversee collection operations and ensure legal compliance. The ideal candidate will possess a Bachelor’s degree and at least 3 years of relevant experience in a managerial role. Responsibilities include managing processes, improving efficiencies across functions, and ensuring high standards of customer satisfaction. This role requires strong communication and leadership skills as well as data-driven decision-making capabilities.