Reception and Rostering Officer

The Global Business Factory; Provinsi Bali; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

An international business solutions provider is seeking a detail-oriented Reception & Rostering Officer to support The Salt Foundation's Care Team. This remote position includes responsibilities such as managing staff rosters, ensuring compliance with care standards, and effective communication with care workers and participants. Ideal candidates will have strong organizational skills and experience in care coordination. On-site collaboration in Bali may be required as needed.

Qualifications

• Experience using rostering or scheduling software (CareVision or similar).
• Strong communication skills in English, both written and verbal.
• Previous experience in customer service, care coordination, or administrative roles is highly valued.

Responsibilities

• Create and manage staff rosters using scheduling software.
• Coordinate staff availability, qualifications, and preferences.
• Ensure all rosters comply with Australian care standards and NDIS requirements.
• Maintain accurate staff and participant records.

Skills

Problem-solving

Communication Skills

Organizational Skills

Attention to Detail

Tools

CareVision

Job description

Are you ready to be part of a groundbreaking collaboration that spans across borders?

The Global Business Group (https://theglobalbusiness.group) is a leading international business solutions provider, born from a strategic joint venture between Indonesia and Australia. This unique partnership combines the strengths and expertise of both regions, offering innovative solutions that make international business as seamless as local business.

About Our Client

The Global Business Group is proud to partner with The Salt Foundation, a not-for-profit organization that has been serving individuals, families, and communities in Australia since 2011. Their mission is to improve physical, social, and mental well-being for all, especially for people living with disabilities, through compassion, inclusion, and purpose-driven care.

About the Role

We’re seeking a detail-oriented and proactive Reception & Rostering Officer to support The Salt Foundation's Care Team. You will play a vital role in ensuring smooth coordination between participants (clients), care staff, and management—balancing scheduling efficiency, compliance, and participant needs.

Note: The Salt Foundation provides services under Australia’s National Disability Insurance Scheme (NDIS), a government program that funds support for people with disabilities.

Key Responsibilities

• Create and manage staff rosters using scheduling software (CareVision).
• Coordinate staff availability, qualifications, and preferences to ensure proper shift coverage.
• Communicate roster details and updates with care workers and participants.
• Ensure all rosters comply with Australian care standards and NDIS requirements.
• Maintain accurate staff and participant records, including care plans and progress notes.
• Work with team leaders and coordinators to resolve rostering or resourcing challenges.
• Monitor roster costs and deadlines to support accurate billing and reporting.

About You

You are organized, reliable, and compassionate, with strong communication skills and a passion for helping others. You enjoy solving problems and making sure operations run smoothly.

Understanding of disability or community care systems (NDIS experience preferred but training provided).

Experience using rostering or scheduling software (CareVision or similar).

Excellent written and verbal English communication skills.

Strong organization and problem-solving skills to manage multiple priorities.

Knowledge of Australian care or employment compliance (or willingness to learn).

Previous experience in customer service, care coordination, or admin roles is highly valued.

Location:

This is a remote position with the possibility of on-site collaboration in Bali as needed.

We’re excited to welcome the right candidate on board soon!