Rate & Loading Staff (Hotel) | Online Travel Agent

PT Tunas Sukses Mandiri; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading online travel agency is looking for an Admin Support pertaining to hotel rates. The candidate will manage hotel rates, room availability, and update contract terms across various platforms. Applicants should have a diploma or bachelor's degree in Hospitality or Tourism, and at least 3 years' experience in a similar role. Strong attention to detail and good communication skills are essential, as is familiarity with OTA extranets. This position is critical in ensuring accurate pricing and compliance with contracts.

Qualifications

• Minimum of 3 years’ experience in hotel operations or OTA.
• Familiar with OTA extranets, channel managers or hotel systems.
• Strong attention to detail and accuracy.

Responsibilities

• Input, update, and maintain hotel rates and availability.
• Coordinate with hotel partners regarding rate changes.
• Prepare basic reports related to rates and system performance.

Skills

Attention to detail

Communication skills

Coordination skills

Education

Diploma or Bachelor’s degree in Hospitality, Tourism, or a related field

Job description

Admin Support & Rate (Hotel) | Online Travel Agent

Responsibilities

• Input, update, and maintain hotel rates, room availability, allotments, and restrictions across OTA systems.
• Ensure accuracy of pricing, promotions, and contract terms in the system.
• Coordinate with hotel partners and internal teams (Contracting, Sales, Operations) regarding rate changes and availability updates.
• Monitor rate parity and identify discrepancies across platforms.
• Support the setup and maintenance of special promotions, packages, and seasonal offers.
• Perform regular audits to ensure data accuracy and compliance with agreed contracts.
• Resolve rate, availability, and loading issues in a timely manner.
• Prepare basic reports related to rates, loading status, and system performance.

Requirements / Qualifications

• Diploma or Bachelor’s degree in Hospitality, Tourism, or a related field.
• Experience in rate loading, inventory management, or hotel operations (OTA or hotel background preferred).
• A minimum of 3 years’ experience in the same role.
• Strong attention to detail and high level of accuracy.
• Familiar with OTA extranets, channel managers, or hotel systems.
• Good communication and coordination skills.
• Able to work under tight deadlines and handle repetitive tasks efficiently.