Quality Check

Nubephant Automation; Sleman; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global market research firm in Yogyakarta is seeking a detail-oriented Customer Service representative. This role involves quality checking reports, managing mystery shoppers, and ensuring smooth operations via phone and email. Candidates should possess a diploma or degree, be fluent in English, and have strong analytical skills. Experience in the logistics sector is a plus. Join a fast-paced environment where your communication skills will shine.

Qualifications

• Fluency in English is required.
• Experience in logistics industry is highly desirable.
• Strong attention to detail and an analytical mindset is essential.

Responsibilities

• Quality check online reports & surveys according to set service standards.
• Contact registered shoppers/auditors to allocate evaluations & surveys.
• Respond to shopper/auditor email enquiries.
• Assist in assigning & calling shoppers/auditors.

Skills

Communication

Attention to detail

Analytical mindset

Fluency in English

Written communication

Verbal communication

Education

Diploma, Bachelor’s Degree, or Professional Degree

Job description

This role is titled Customer Service, but the primary responsibilities involve Quality Checking and assigning mystery shoppers.

Passionate about communication, detail-oriented, and fluent in English?

If so, we want YOU to join our team!

As a Customer Service, you will play a key role in managing mystery shoppers for our global market research company client. This isn’t your typical call center role—you’ll be responsible for assigning mystery shoppers, collecting and labelling survey data (quality check), and ensuring smooth operations via phone and email. If you love interacting with people and keeping things organized, this role is perfect for you!

Ready to take on the challenge? Apply now and be part of an exciting, fast-paced environment!

Job Description

• Quality check online reports & surveys according to set service standards
• Contact registered shoppers / auditors in the Americas / Europe region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Assist in assigning & calling shoppers / auditors in Americas / Europe region

Minimum Qualifications

• Candidate must possess Diploma, Bachelor’s Degree, Professional Degree in any field
• Fluent in English
• Willing to work in day or night shift
• Preferably domiciled in Yogyakarta
• Strong attention to detail and an analytical mindset
• Experience in the logistics industry is highly desirable
• Excellent written and verbal communication skills
• Ability to work independently and meet deadlines in a fast-paced environment

Point Plus If You Have

• Experience in Customer Service
• Ability to speak one or more European languages (e.g., German, Spanish, Italian, Polish, etc.)