Quality Assurance Representative-2

PT Travel and Leisure Indonesia; Maja; On-site; IDR 223,200,000 - 357,120,000; Full time

Job summary

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, seeking a Quality Assurance Representative (QAR) to close sales documentation and support new and upgrading owners through the purchase decision with emphasis on compliance and excellent Count on Me!

service. You will coordinate with site management, ensure timely processing of documents for Vacation Credits loans, and act as a trusted contact for owners while upholding regulatory and company standards

Qualifications

• Review all sales and finance documents for new and upgrading owners.
• Provide pre- and post-sale Count on Me! service to ensure retention and compliance.
• Ensure timely collection and processing of information for Vacation Credits loan assessment.
• Identify compliance concerns and train staff or coordinate with the site trainer.
• Participate in sales and site management meetings.

Responsibilities

• Close the full sales documentation process and support owners through purchase decisions.
• Provide Count on Me service for a seamless transaction experience.
• Act as Authorized Credit Representative ensuring compliance with credit obligations.
• Collaborate with Sales and Consumer Finance leadership to drive retention.
• Uphold Travel + Leisure Co. values and customer experience.

Skills

Attention to detail

Compliance awareness

Customer service

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRIMARY OBJECTIVES

To facilitate a compliant and efficient process that is returning all site generated sales contracts to reach transmitting stage.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Complete and review all sales and finance documents with all new and upgrading owners
• Provide pre and post-sale Count on Me! Service to ensure retention of the business and ensure compliance with all regulatory, Finance and business processes, policies and procedures
• Ensure timely collection and processing of any information required by the company and or Finance By Wyndham, in order for the company to approve the Application for Vacation Credits, and for Finance by Wyndham to complete the loan assessment process supporting the purchase of Vacation Credits
• Observe and identify any compliance concerns, patterns or any other issues detrimental to maintaining business retention and communicate such with the Site Project Directors and or Quality Assurance Manager ( where applicable), and conduct appropriate training with staff, or work with the site dedicated traniner
• Active participant in sales and site management meetings,
• Any other duties as assigned by the Director Business Retention and Discovery and or, Quality Assurance Manager (where applicable)

THE SCOPE OF THE ROLE

The Quality Assurance Representative (QAR) will execute the full sales documentation closing processand provide total support to the new and upgrading owner about the purchase decision they just made, by emphasizing some off the key benefits that are applicable to the owner. Furthermore, as the key site contact for the owner, provide excellent Count on Me! Service ensuring a seamless experience with completing all aspects of the transaction, and as a result, retains the business. As an Authorized Credit Representative, ensure that great care is observed, in terms of compliance with our obligations under the National Consumer Credit Protection Act.

LEVEL OF AUTHONOMY AND AUTHORITY

The QAR is a senior position at the site, required to work closely with the site management team. The role holds a high level of autonomy to complete the tasks required, have the authority to decline a sales contract where it does not meet the business criterea not and will provide excellent Count onMe! Service to all internal and external customers.

NATURE AND SCOPE OF DESCISSION MAKING

The QAR will partners with Sales and Consumer Finance leadership teams to analyze retention results, identify areas of opportunity and formulate action plans for improvement. QAR follows Best Practices to achieve retention and engagement goals.

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.