QA & QC Dept. Head

PT SMART,Tbk; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading palm-based consumer company in Indonesia is looking for a Quality Assurance Manager to oversee the implementation of the Quality Management System ensuring compliance with ISO standards. The ideal candidate has a Bachelor's degree in Engineering and 8–10 years of relevant experience, including 3–5 years in a managerial role. Strong leadership and communication skills are essential for this position. This role is based in Jakarta and offers opportunities for professional development.

Qualifications

• Minimum of 8–10 years of experience in Quality Assurance/Quality Control.
• At least 3–5 years in a managerial or QA supervisory role.
• Strong in quality planning and reporting.

Responsibilities

• Lead the implementation and improvement of the Quality Management System.
• Supervise compliance with ISO standards and client requirements.
• Coordinate with teams regarding QMS implementation.

Skills

Quality Assurance/Quality Control

Cross-department Coordination

Strong Communication

Education

Bachelor's degree in Engineering

Job description

Job Description Summary

Leads the implementation and continuous improvement of the Quality Management System (QMS) to ensure project compliance with ISO standards and client requirements. Oversees quality control across all project phases, manages documentation and audits, coordinates with cross‑functional teams, and drives training and a culture of continuous improvement.

Job Description

Develop, enhance, and ensure the consistent application of the quality management system (ISO 9001:2015 or other standards) within the project.

Review, develop, implement, and update procedures and work instructions in accordance with QMS standards.

Coordinate with relevant teams to ensure understanding and execution of quality policies in the project.

Ensure all project work complies with quality standards, technical specifications, and applicable contracts.

Resolve quality issues strategically and make final decisions in cases of non‑conformance.

Prepare, manage, and ensure all quality documents (SOPs, WIs, inspection forms, etc.) are well documented.

Monitor and analyze quality data for continuous improvement of the quality management system.

Prepare and generate project audit reports in line with quality standards.

Communicate with Engineering, Project Management, Procurement, and Construction Management teams regarding QMS implementation.

Ensure all parties understand and correctly follow quality policies and procedures.

Coordinate with contractors or vendors to ensure compliance with quality standards throughout the project.

Plan and conduct internal audits to assess the effectiveness of QMS implementation in the project.

Prepare audit reports, identify non‑conformities, and provide improvement recommendations.

Oversee compliance with work procedures and regulations established in the QMS.

Ensure project stages comply with standards and that deliverables meet technical specifications and quality standards.

Conduct inspections and verifications at each project phase to ensure conformity with quality standards.

Analyze quality data and perform continuous improvements on the ongoing system.

Identify opportunities for improvement in work processes and QMS implementation.

Job Requirements

Minimum of a Bachelor's degree in Engineering (Civil Engineering, Mechanical Engineering, Industrial Engineering, or related fields).

Minimum of 8–10 years of experience in Quality Assurance/Quality Control, particularly in heavy industrial construction projects.

At least 3–5 years in a managerial or QA supervisory role in Palm Oil Mill construction projects or similar (CPO refinery, biofuel plant, etc.).

Capable of leading the QA/QC team on site.

Strong in quality planning, monitoring, and cross‑department coordination (Engineering, Procurement, Construction).

Good communication and reporting skills.

About the Company

PT SMART Tbk (SMART) is one of the largest, publicly‑listed, integrated palm‑based consumer companies in Indonesia committed to sustainable palm oil production. SMART’s palm oil plantations cover more than 138,000 hectares (including smallholder farmers). Our primary activities are cultivating and harvesting oil palms, processing fresh fruit bunches (FFBs) into crude palm oil (CPO) and palm kernel, and refining CPO into value‑added products such as cooking oil, margarine, and shortening. We operate 16 mills, four kernel crushing plants and four refineries across Indonesia. Besides bulk and industrial oil, SMART’s refined products are also marketed under several brands such as Filma and Kunci Mas. Today, these brands have been recognised for their high quality and command significant market share in their respective segments in Indonesia. Founded in 1962, SMART was listed on the Indonesia Stock Exchange in 1992 and is based in Jakarta. A subsidiary of Golden Agri‑Resources (GAR), SMART has the oleochemical business, Sinarmas Oleochemical (PT SOCI MAS) and the SMART Research Institute (SMARTRI) within its operations.