QA Customer Service

MyRobin.ID; Kota Yogyakarta; On-site; IDR 8.000.000 - 12.000.000; Full time

Job summary

A service operations company in Yogyakarta is seeking a Quality Assurance Specialist to conduct regular assessments and define quality standards for service delivery. The ideal candidate has experience in QA customer service and strong communication skills. Responsibilities include monitoring compliance, identifying improvement areas, and collaborating on quality initiatives.

Qualifications

• Proven experience in QA customer service is essential.
• Excellent verbal and written communication skills are required.
• Familiarity with QA methodologies and tools is needed.

Responsibilities

• Conduct regular assessments of service operations.
• Define quality standards for service delivery.
• Identify areas for improvement and recommend actions.
• Collaborate with teams to enhance quality initiatives.
• Monitor compliance with established quality standards.
• Conduct audits for compliance with processes.

Skills

Previous work experience in QA customer service

Strong communication skills

Understanding of testing methodologies

Ability to use testing software

Job description

Yogyakarta, Jogja, Indonesia Service Operations

• Previous work experience in QA customer service
• Strong communication skills, both oral and written
• Understanding of testing methodologies and QA processes
• Ability to use testing software and related QA tools

Task and responsibilit y:

Conduct regular assessments and evaluations of service operations

Define quality standards and performance metrics for service delivery

Indentify areas of improvement and recommend corrective actions

Collaborate with teams to implement quality improvement initiatives

Monitor compliance with quality standards and regulations

Analyze service processes and identify opportunities for optimization

Collaborate with teams to implement process improvements

Ensure adherence to regulatory complianc and operational standards

Conduct audits to confirm compliance with established processes

Assist in the development of process documentation and guidelines