Property Manager – Mall Operations

Cushman Wakefield Multifamily; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global real estate services firm based in Jakarta Selatan is looking for a Property Manager to oversee mall operations, ensuring an exceptional tenant and shopper experience. The ideal candidate has at least 5 years of experience in property management, strong leadership, and communication skills. This role offers career development opportunities and a commitment to diversity and inclusion.

Benefits

Career development opportunities

Diversity and inclusion commitment

Flexible work environment

Qualifications

• Minimum 5 years of experience in mall or retail property management.
• Experience as a Center Manager or Property Manager, or in marketing/finance roles.

Responsibilities

• Lead daily mall operations and coordination across functions.
• Manage budgets, revenue targets, and vendor performance.
• Support recruitment and training of on-site staff.

Skills

Leadership

Stakeholder management

Communication

Problem-solving

Organizational skills

Education

Bachelor's degree in Business, Commerce, Engineering, or related field

Job description

Job Title

Property Manager â“ Mall Operations

Job Description Summary

Lead day-to-day mall operations ensuring an exceptional tenant and shopper experience through effective management, marketing, and operational excellence.

Job Description

About the Role:

• Lead daily mall operations, ensuring smooth coordination across tenant relations, marketing, maintenance, and finance functions.
• Drive foot traffic and tenant performance through event planning, promotional activities, and effective space utilization.
• Manage budgets, revenue targets, billing, and collections, while ensuring compliance with financial and operational standards.
• Oversee vendor performance, facility maintenance, and safety procedures to deliver an exceptional shopping experience.
• Build strong relationships with tenants, owners, and local stakeholders, resolving issues proactively and promoting business growth.
• Support recruitment, training, and supervision of on‑site staff, fostering a culture of service excellence and accountability.

About You:

• Bachelorâ™s degree in Business, Commerce, Engineering, or related field.
• Minimum 5 years of experience in mall or retail property management (ideally as Center Manager or Property Manager, or having experience as Head/Chief of Marketing Communications, Chief of Tenant Relations, or Finance/Business).
• Strong leadership and stakeholder management skills with the ability to lead cross‑functional teams.
• Excellent communication, organizational, and problem‑solving skills.
• Creative and passionate about retail operations, events, and customer experience.
• Flexible to work on weekends on a rotational schedule as required for mall events and operations (1‑2 times per month).

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live, working at Cushman & Wakefield means you will benefit from:

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.