Programme Manager - Insurance Ops Transformation (12-months)

Argyll Scott Singapore; Indonesia; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global consulting firm is seeking an experienced Programme Manager to lead a major Contact Centre transformation project in Indonesia. This 12-month contract role requires 10+ years of experience in Project Management, particularly in Financial Services, and hands-on expertise with Contact Centre technologies like Amazon Connect and Salesforce. Competitive daily rates offered, with potential for extension.

Benefits

Competitive daily rate

High-visibility role

Opportunity to enhance expertise

Qualifications

• 10+ years in Programme/Project Management.
• Proven background in Financial Services transformation.
• Hands-on experience with Contact Centre technology.

Responsibilities

• Manage the E2E delivery of the multi-stage program.
• Lead integration of Amazon Connect with Salesforce.
• Ensure project aligns with business goals and timelines.

Skills

Programme/Project Management

Contact Centre Technology

Amazon Connect

Salesforce

Automation Initiatives

Tools

Amazon Connect

Salesforce

Job description

Job Highlight

• Lead a large-scale, end-to-end Contact Centre transformation
• Work directly with key stakeholders on a strategic program
• 12-month contract with high potential for extension
• Leverage cutting-edge tech: Amazon Connect & Salesforce
• Top-tier Insurance firm, Hong Kong location

About the Client

• A leading global Insurance organization
• Investing heavily in digital & customer experience
• Stable and well-established financial services group
• Focus on innovation and technological advancement

Role Duties

• Manage the E2E delivery of the multi-stage program
• Oversee 'lift and shift' of on-premise solutions to cloud
• Lead integration of Amazon Connect with Salesforce
• Drive automation initiatives including interactive chatbots
• Ensure project aligns with business goals and timelines

Role Requirements

• 10+ years in Programme/Project Management
• Proven background in Financial Services transformation
• Hands-on experience with Contact Centre technology
• Specific knowledge of Amazon Connect or Salesforce
• Experience with IVR systems and cloud migration

Why Apply?

• High-visibility role with significant business impact
• Work on a green-field, tech-driven strategic project
• Competitive daily rate on a 12-month contract
• Enhance your expertise in a high-demand niche
• Join a market leader in the insurance sector

INTERESTED?

Simply hit apply or send an email with your CV attached to [e-mail] and I will answer any questions you might have about the role.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.