Profesional Layanan Pelanggan Dengan Public Speaking

Pt Huacheng Building Materials Indonesia; Tangerang; Sur place; IDR 279 000 000 - 446 400 000; Plein temps

Résumé du poste

dsm-firmenich is seeking a Lead Specialist, CX (Japanese Speaking) in Cileungsi, Indonesia to manage accurate and timely order processing in line with OTC principles, coordinating with sales and internal teams to ensure customer satisfaction.

The role requires Japanese language proficiency and business English, with SAP OTC/LE experience and a focus on proactive order status updates and resolving delivery issues. This position supports a diverse, inclusive culture.

Qualifications

• Bachelor's degree with at least 3 years of relevant experience in customer service and/or order management
• Proficiency in Japanese (spoken and written) is required to liaise with stakeholders in Japan
• Business-level proficiency in English (spoken and written) to communicate with internal teams and global partners
• Project Management, Continuous improvement, Lean/Green Belt Six Sigma trained
• SAP knowledge and experience, especially in OTC & LE modules
• CRM knowledge and experience preferred

Responsabilités

• Main point of contact between customers, sales and other internal departments
• Manage sales orders intake via email and Web Portal. Order processing within 24 hours after receipt of order, and order confirmation within 24 hours after order entry
• Professionally handle communication with customers and/or account managers regarding rush orders, order change requests, product availability issues, potential delays in deliveries and orders under the minimum order value
• Proactively monitor status of open orders, confirm shipping dates, communicate problems and delays to customers and account managers, propose alternatives where appropriate
• Check and monitor order blocks: pricing, credit, allocation, availability blocks, works in close collaboration with Sales/ Planning/ Finance/ Pricing Agent
• Support sales management in the follow-up on outstanding payments, monitoring and escalating credit limits issues where appropriate

Connaissances

Customer service

Order management

Communication

Project management

Lean Six Sigma

Japanese language

English language

Cross-functional teamwork

Formation

Bachelor's degree

Outils

SAP

CRM

Description du poste

Lead Specialist, CX (Japanese Speaking)

**Job title** - Lead Specialist, CX (Japanese Speaking)

**Location** - Cileungsi, Indonesia

As a Lead Specialist (CX), you will be responsible for managing accurate and timely order processing in line with Order to Cash (OTC) principles and guidelines. You'll handle all related communications, ensuring smooth coordination across functions while maintaining a strong focus on customer satisfaction and adherence to supply conditions.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

• Main point of contact between customers, sales and other internal departments
• Manage sales orders intake via email and Web Portal. Order processing within 24 hours after receipt of order, and order confirmation within 24 hours after order entry
• Professionally handle communication with customers and/or account managers regarding rush orders, order change requests, product availability issues, potential and/or known delays in product deliveries and orders under the minimum order value
• Proactively monitor status of open orders, confirm shipping dates, communicate problems and delays to customers and account managers, propose alternatives where appropriate
• Check and monitor order blocks: pricing, credit, allocation, availability blocks, works in close collaboration with various functions - Sales/ Planning/ Finance/ Pricing Agent
• Support sales management in the follow-up on outstanding payments, monitoring and escalating credit limits issues where appropriate

• Empowerment to make meaningful contributions while upholding ethical standards.
• Recognition and celebration of your efforts and accomplishments.
• Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
• Dedication to creating better futures for customers, communities, people, and the planet.
• Responsibility and accountability in living company values and driving sustainable solutions.
• Supportive environment where individuals are empowered to progress and contribute to meaningful change.

• Bachelor's degree with at least 3 years of relevant experience in customer service and/or order management
• Proficiency in Japanese (spoken and written) is required to liaise with stakeholders in Japan
• Business-level proficiency in English (spoken and written) to communicate effectively with internal teams and global partners
• Project Management, Continuous improvement, Lean/Green Belt Six Sigma trained
• SAP knowledge and experience, especially in OTC & LE modules
• CRM knowledge and experience preferred

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there's a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affi…