Product Technical Support

PT Amman Mineral Nusa Tenggara; Nusa Tenggara Barat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading mining company in Indonesia is seeking a Specialist Product Technical (Sales & Marketing) to provide technical support for metals including copper and gold. Responsibilities include ensuring product specifications meet customer needs, assisting with training and documentation, and collaborating with sales and production teams to enhance customer satisfaction. Ideal candidates should have a relevant bachelor's degree and at least 3 years of experience in product development and technical support.

Qualifications

• At least 3 years of experience in product development and technical support.
• Strong background in base metal/copper handling and commercial lab coordination.
• Able to communicate effectively across departments.

Responsibilities

• Provide technical support for sales and marketing of refined metals.
• Assist in training and documentation to enhance product knowledge.
• Collaborate with production and quality assurance teams to address quality concerns.

Skills

Product development

Testing and certification

Analytical skills

Communication skills in Indonesian and English

Problem-solving

Organizational skills

Education

Bachelor’s degree in Industrial Engineering or Business Administration

Tools

LIMS

SAP

Metal balance software

Job description

Report to Superintendent PRODUCT TECHNICAL (SALES & MARKETING)

Specialist Product Technical (Sales & Marketing) is responsible to provide technical support for the sales and marketing of refined metals (copper, gold, silver) and sulphuric acid and other by‑products, ensuring that product specifications meet customer requirements. The Specialist supports the supervisor in managing technical aspects of the product, assists with customer inquiries, and ensures alignment between product offerings and market needs.

Purpose

To provide technical expertise and support for refined metals (copper, gold, silver) and sulphuric acid products and other by‑products, ensuring product quality, compliance, and customer satisfaction.

To assist in technical training, documentation, and gathering market feedback, enabling the sales and marketing teams to effectively meet customer needs and regulatory requirements.

Provide day‑to‑day technical support to the sales and marketing teams regarding technical nature of refined metals (copper, gold, silver) and sulphuric acid products.

Assist in preparing technical documentation and presentations for customer engagements.

Help respond to customer inquiries about product specifications, quality, and performance.

Assist the supervisor in addressing technical issues raised by customers and providing solutions in coordination with internal teams.

Support the supervisor in monitoring the quality of refined metals (copper, gold, silver) and sulphuric acid and other by‑products to ensure they meet the required standards.

Collaborate with the production and quality assurance teams to address any product quality concerns.

Prepare and maintain technical product documentation, including specifications, safety data sheets, and compliance certificates.

Assist in compiling reports on product performance, quality issues, and customer feedback for the supervisor.

Support the supervisor in delivering technical training to the sales and marketing teams to enhance their product knowledge.

Assist in developing training materials and ensuring the sales team is up to date on product specifications and innovations.

Assist in gathering customer feedback and market data to help improve products or develop new offerings.

Collaborate with the sales and marketing teams to identify potential areas for product improvement based on customer needs.

Ensure that all product technical specifications comply with industry standards and regulatory requirements.

Support the preparation of documentation needed for regulatory approvals and certifications.

Other duties as assigned.

Requirements

At least bachelor’s graduate, College/University Degree (Preferably in Industrial Engineering, Business Administration or related courses)

A strong background in technology, including product development, testing, certification, and maintenance. Typically, at least three years of experience in these areas.

Base Metal/Copper handling experience, Commercial Lab Coordination, Computer and some LIMS, SAP, Metal balance software, Shipment technical handling experience.

Good communication skills both in Indonesian and English.

Analytical & problem‑solving skill.

Keep accurate records of customer interactions, transactions, comments, and complaints, including details of actions taken.

Collaborate with the product development team to communicate customer feedback, identify recurring issues, and contribute to ongoing product improvements.

Able to communicate effectively with people as well as with other departments to exchange information/data on existing issues that may affect the production process.

Strong organizational skills, especially those related to scheduling, organizing the workload, and prioritizing activities.

Ability to work independently as well as cooperate with other departments if needed.

Capable of handling complex, detailed and multiple tasks simultaneously to accomplish all the tasks efficiently.

Please be aware of certain fraud or misinformation regarding recruitment advertising on behalf of AMMAN. We never ask for any payment from applicants or candidates during the recruitment process. We never ask applicants or candidates to use specific travel agent services to arrange transportation and accommodation during the recruitment process.

About AMMAN

Amman Mineral International (AMMAN) is the second‑largest copper‑and‑gold mining company in Indonesia, operating the Batu Hijau mine on the island of Sumbawa. In all aspects of business and operations, AMMAN adheres to international standards of corporate governance, sustainability, and environmental responsibility. The corporate vision is to be a transformative organization creating a legacy of best. This vision reflects the commitment to achieve excellence in all operational aspects. Through optimal operational efficiency and astute financial management, AMMAN can maintain a cost of production lower than sales revenue even during the most‑challenging phases of a market cycle. AMMAN continues to encourage “brave thinking” from all employees. Innovative ideas, from whatever source, are evaluated without prejudice and implemented if found useful. This concept is also applied to programs to improve the welfare of local communities. Through “brave thinking”, AMMAN has become a role model for other business entities striving for operational excellence and good environmental stewardship.