Product Specialist

PT. Summarecon Agung, Tbk.; Tangerang Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading digital product company in Indonesia is seeking a professional to act as a liaison between product, technical, and user teams. This role involves conducting training sessions, gathering user feedback, and preparing product documentation. Candidates should have a Bachelor’s degree in Information Systems or Management and strong communication skills. Experience in digital products is a plus. The company offers a collaborative work environment focused on product improvement.

Qualifications

• Experience in digital products, applications, or software development is a plus.
• Solid understanding of digital product development fundamentals, UX/UI principles, and application business processes.
• Comfortable conducting presentations, trainings, and explaining technical features to non-technical users.

Responsibilities

• Develop a deep understanding of the features and functionalities of the company’s applications.
• Act as a liaison between product, technical, and user teams to ensure both business and technical needs are met.
• Conduct product demos and training sessions for internal and external users.
• Gather and analyze user feedback, providing insights and recommendations for feature enhancements to the Product Manager or Developer team.
• Prepare and maintain product documentation, including user guides, FAQs, and presentation materials.
• Support the implementation and onboarding process to ensure optimal application adoption by new users.
• Collaborate with marketing and sales teams to communicate product value propositions and support go-to-market strategies.
• Conduct market and competitor research to ensure the product remains competitive and relevant.

Skills

Strong communication skills

Detail-oriented

Analytical thinking

Collaborative teamwork

Education

Bachelor’s degree in Information Systems or Management

Job description

Requirements:

• Bachelor’s degree in Information Systems or Management.
• Experience in digital products, applications, or software development is a plus.
• Solid understanding of digital product development fundamentals, UX/UI principles, and application business processes.
• Strong communication skills, both verbal and written.
• Comfortable conducting presentations, trainings, and explaining technical features to non-technical users.
• Able to work collaboratively with cross-functional teams (IT, Marketing, Sales, Customer Service).
• Detail-oriented, analytical, and innovative in driving product and application improvements.

Job Description:

• Develop a deep understanding of the features and functionalities of the company’s applications.
• Act as a liaison between product, technical, and user teams to ensure both business and technical needs are met.
• Conduct product demos and training sessions for internal and external users.
• Gather and analyze user feedback, providing insights and recommendations for feature enhancements to the Product Manager or Developer team.
• Prepare and maintain product documentation, including user guides, FAQs, and presentation materials.
• Support the implementation and onboarding process to ensure optimal application adoption by new users.
• Collaborate with marketing and sales teams to communicate product value propositions and support go-to-market strategies.
• Conduct market and competitor research to ensure the product remains competitive and relevant.