Product Specialist

PT DKSH Indonesia; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading Market Expansion Service provider in Indonesia is seeking a sales professional to manage the Medical channel. Responsibilities include supporting day-to-day operations, engaging with customers, and preparing quotations. Ideal candidates should possess a degree in a Science or Medical-related field, have at least one year of relevant experience, and demonstrate strong communication skills. This role offers opportunities for professional development and requires willingness to travel.

Qualifications

• Minimum of one year experience in a similar role.
• Basic knowledge of regulatory requirements of products.
• Willingness to travel outstation.

Responsibilities

• Support superior in managing day-to-day operating expenditures.
• Call/visit existing and prospective customers to solicit orders.
• Prepare quotation/tender prices and commercial terms.
• Report on competitor activities and products.
• Maintain customer complaints/issues log and follow up.

Skills

Basic knowledge of the industry

Communication skills

Negotiation skills

Office productivity tools proficiency

Fluent English

Education

Degree in a Science or Medical-related discipline

Tools

Excel

Word

PowerPoint

Job description

Job Overview

The incumbent works closely with the Sales Manager in managing the Medical channel.

Responsibilities

• Support superior in managing day‑to‑day operating expenditures against operating budgets to ensure efficient usage of resources.
• Provide input to medical sales plans based on experience. Implement action plans to achieve sales targets for assigned businesses/territories.
• Track self/team progress against key performance indicators and sales plans. Prioritize and review daily sales activities performed.
• Call/visit existing and prospective customers to solicit orders, gain demonstrations and quotation opportunities.
• Conduct product demonstrations and emphasize saleable features/customer benefits.
• Prepare quotation/tender prices, delivery and commercial terms in accordance with company policies.
• Report on the activities and products of the competitors.
• Record sales data for reporting and tracking purposes. Maintain relevant customer data in appropriate customer relationship management databases.
• Execute continuous improvement activities to enhance sales processes, sales plans, customer satisfaction, etc. to improve sales targets.
• Maintain a customer complaints/issues log and follow up on customer issues.
• Respond to customer orders and queries. Inform current and prospective customers of promotions and new/upgraded products.
• Work with internal stakeholders to ensure timely delivery or installation of products/systems.
• Support internal stakeholders in relationship development with key customers.

Qualifications

• Demonstrate basic knowledge and understanding of the industry/ market/ competitors/ customers/ products/ services and selling skills.
• Possess basic knowledge of regulatory requirements of products within assigned territories, including handling procedures, shelf life, warranties, etc.
• Willing to travel outstation and cover more than one area.
• Strong communication and negotiation skills.
• Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint).
• Good command in English, both written and spoken.
• Degree or professional qualification in a Science‑ or Medical‑related discipline with a minimum of one year experience in a similar role.

About the Company

DKSH Indonesia is the leading Market Expansion Service provider in Indonesia for performance materials and technology. DKSH bridges complex markets within and between Asia Pacific, Europe and America. Our business partners benefit from our extensive global network and industry expertise, as well as our in‑depth local knowledge of the Indonesian market.

Advertising, Arts & Media 51‑100 employees