Product Operations Analyst - Flight

PT Trinusa Travelindo; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading online travel and lifestyle platform in Jakarta is seeking a dynamic Product Operations Associate. The role involves troubleshooting system issues, working with teams, and executing product fixes to enhance user experience. Candidates should possess strong analytical skills, a degree in IT, and the ability to thrive in a high-pressure environment. Join a vibrant team dedicated to revolutionizing the travel marketplace in Indonesia.

Qualifications

• Strong individual with high discipline and reliability.
• Willingness to work with unpredictable schedules.
• Ability to work calmly in high pressure situations.

Responsibilities

• Identify and resolve system issues as Troubleshooting Expert.
• Liaise with internal teams and external partners to resolve issues.
• Execute product fixes and embrace exciting ad hoc tasks.

Skills

Analytical skills

Discipline

Resilience

Education

Bachelor's degree in IT field

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description

Traveloka, the leading online travel and lifestyle platform, is seeking a dynamic and highly motivated Product Operations Associate to join the team. If you have a passion for problem-solving and love working in a fast-paced environment, then this role is tailor-made for you!

As a Product Operations Associate at Traveloka, you will play a crucial role in ensuring the stability and seamless operation of our platform, allowing us to continue serving millions of satisfied customers in Southeast Asia, 24x7. Your mission will involve:

1. Becoming the Troubleshooting Expert: You'll be the go-to person when it comes to identifying and resolving system issues. Working closely with a diverse group of stakeholders, you'll swiftly analyze problems and go the extra mile to implement effective solutions, ensuring our platform operates flawlessly.

2. Collaborating with the Best: You'll be at the forefront of communication, liaising with both internal teams and external partners to resolve any issues that may arise. This presents a unique opportunity to interact with brilliant minds and build a vast network within the tech industry.

3. Champion of Product Fixing & Beyond: Take charge of executing product fixes and embrace exciting ad hoc tasks. Your dedication to innovation will contribute to making Traveloka's platform even more user-friendly and efficient.

Requirements

• A strong individual with high discipline and reliability
• Highly resilient and mentally tough
• Willingness to run the extra mile and work with unpredictable schedules (i.e., standby on an instant communication channel in case an issue arises)
• Ability to work calmly and effectively in a high pressure situation
• Good analytical skills
• Bachelor's degree in IT field (computer science / electrical engineering / telco) or at least 1 year of technical experience in software development / IT (operation, support & infrastructure) field

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Traveloka (traveloka.com) is a tech startup based in Jakarta. We aim to revolutionize Indonesian travel marketplace and make it more accessible to travelers across the country. Since it is a mammoth of a task, we'd love to have talented people from diverse backgrounds who can help us achieve our mission. We are committed to building a dynamic workplace where people truly enjoy their work and feel that they can really have an impact.