Product Development (Student Visa & Tour Travel Package)

Pose Travel Services; Jawa Barat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A travel services company in Indonesia is searching for a Travel Consultant to assist customers with booking tailored travel experiences. This role focuses on both B2C and B2B sales, managing leads, and ensuring smooth operations for client trips. Ideal candidates should have strong communication skills and experience in the travel industry.

Qualifications

• Strong communication skills for engaging with clients.
• Sales-driven mentality to close deals and achieve targets.
• Organizational skills to manage customer leads effectively.

Responsibilities

• Respond to leads on WhatsApp and other channels.
• Consult with customers on travel packages and itineraries.
• Manage leads and ensure smooth sales process.

Skills

Strong communication and interpersonal skills

Sales-driven with a customer-first mindset

Organized and detail-oriented

Interest or background in travel, tourism, hospitality, or events

Prior experience in travel industry and sales

Job description

Travel Consultant – Pandooin

PT Teknologi Pandu Wisata (Pandooin) is a travel platform and tour management service founded in 2021 with the mission to make traveling across Indonesia seamless and enjoyable. We collaborate with local experts nationwide to offer unique travel experiences, whether it’s an adventurous escape, a cultural journey, or a relaxing getaway. Our vision is to become the ultimate one‑stop shop for all travel needs in Indonesia, from trips and guides to transport and accommodation.

We are looking for a Travel Consultant to join our growing team. This role goes beyond sales: you will act as a consultant for both B2C travelers and B2B clients (companies, institutions, and events), helping them discover, design, and book the trips that fit their needs. You’ll be the first point of contact for prospective customers, managing leads through the sales funnel, closing deals, and ensuring smooth handovers to our operations team.

• Respond promptly to incoming leads on WhatsApp and other channels
• Consult with customers on travel packages and customized itineraries
• Handle both individual travelers (B2C) and corporate clients (B2B)
• Follow up with leads and close sales effectively
• Keep accurate data of leads and progress in the sales funnel
• Work closely with operations to ensure seamless trip delivery
• Convert leads into sales with an attractive commission structure of up to 25% of profit per sale

• Strong communication and interpersonal skills
• Sales‑driven with a customer‑first mindset
• Organized and detail‑oriented in managing leads
• Interest or background in travel, tourism, hospitality, or events
• Prior experience in travel industry and sales is preferred

How to Apply: If you’re excited about this opportunity and believe you’re the perfect fit for the position at Pandooin, please submit your resume and a cover letter outlining your relevant experience and why you’re passionate about joining our team.

Consultant Support Agent – ATI Business Group

ATI Business Group is seeking a detail‑oriented and customer‑focused Consultant Support Agent to handle email‑ and chat‑based travel requests for U.S. domestic travel. This role involves end‑to‑end coordination of travel services, strict adherence to client policies, and the delivery of exceptional support to clients.

Your main objective is to manage and process U.S. domestic travel requests with accuracy and efficiency, ensuring compliance with policies while delivering high‑quality customer service through email and chat support.

• You will coordinate domestic travel bookings including air, rail, hotel, car rentals, car services, and seat assignments.
• You will provide expert travel advice while adhering to client‑specific travel policies.
• You will calculate costs and process bookings using GDS and online tools.
• You will manage travel changes, cancellations, refunds, and special requests.
• You will conduct quality checks on reservations before forwarding for ticketing or final approval.
• You will monitor and manage assigned email/chat queues consistently throughout the shift.
• You will ensure 100% policy compliance for preferred suppliers, lowest fares, and traveler preferences where available.
• You will maintain up‑to‑date and complete booking records, regardless of ticket status.
• You will follow up on voids, cancellations, refunds, and unused tickets within required timeframes.
• You will collect payments in accordance with policy and internal procedures.
• You will resolve or elevate customer issues in a timely and professional manner.
• You will keep current with daily briefings, updates, and industry trends.
• You will meet performance and productivity goals as defined by leadership.
• You will participate in ongoing training to enhance travel knowledge and customer service skills.

• Excellent English communication skills (minimum C1) and strong customer service orientation.
• Strong attention to detail with very high accuracy.
• Excellent analytical and numerical skills (logic score minimum of 90).
• 1–2 years of experience in travel, reservations, or BPO travel support (preferably in GDS ticketing).
• Effective problem‑solving and sound decision‑making skills.
• Willing to work 100% on‑site.
• Willing to work night shifts and weekends.
• Knowledge of airline policies, fare rules, and ticketing procedures.
• Familiarity with U.S. domestic travel booking requirements and processes.
• Experience in handling overseas suppliers/customers.

Be Part of the ATI Journey: Our aim at ATI Business Group is to support their continued growth by providing cost‑effective technology and talented & scalable people resources on demand. ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one. Since commencing in 2002, we now have over 1,300 employees providing services to our clients worldwide.