Process Improvement Executive - Ops

Kredivo; Jakarta Pusat; On-site; IDR 167,400,000 - 234,360,000; Full time

Job summary

Kredivo is seeking a Process Improvement Executive to drive initiatives that enhance performance and optimize operations within Customer Service. You will analyze processes, collect data, and lead cross-functional improvements across departments and with 3rd parties to boost efficiency and outcomes.

Ideal candidates hold a Bachelor's in Industrial Engineering or related fields with 2–3 years in process improvement, preferably in fintech or e-commerce.

Qualifications

• Bachelor's Degree in Industrial Engineering or related field.
• 2–3 years of Process Improvement or related experience.
• Experience in fintech or e-commerce service operations.
• Experience managing cross-functional improvement projects.
• Strong knowledge of process analysis and mapping (Draw.io).
• Hands-on root cause analysis and Lean/Six Sigma methodologies.

Responsibilities

• Analyze existing business processes to identify improvement opportunities.
• Collect, analyze operational data to identify root causes and recommend solutions.
• Lead or support continuous improvement initiatives using Lean, Six Sigma, or other methodologies.
• Assist and coordinate with related parties in designing an effective and efficient workflow.
• Proactively monitor and report the progress of deliverables to key stakeholders.
• Collaborate with Product, Data Team, and other stakeholders to implement process changes.

Skills

Process optimization

Data analysis

Cross-functional collaboration

Kaizen / Lean / Six Sigma

Root cause analysis

SQL (basic)

Education

Bachelor's degree in Industrial Engineering or related field

Tools

Draw.io

Automation tools

Job description

Process Improvement Executive

is required to drive new initiatives to increase performance and optimize processes in Operations area (Customer Service), take collective effort with other stakeholders across departments, functions and 3rd parties in optimizing the Operations performance.

About The Job

• Analyze existing business processes to identify improvement opportunities
• Collect, analyze, and interpret operational data to identify root causes and recommend solutions.
  Lead or support continuous improvement initiatives using Lean, Six Sigma, or other improvement methodologies.
• Assist and coordinate with related parties in designing an effective and efficient workflow
• Proactively monitor and report the progress of deliverables to key stakeholders to ensure the smooth running of the project.
• Perform adhoc tasks requested by the direct manager
• Monitor project implementation and measure improvement impact using KPIs
• Collaborate with Product, Data Team, and other stakeholders to implement process changes.

About You

• Bachelor's Degree in Industrial Engineering or a related field.
• 2–3 years of experience in Process Improvement, Business Process Management, Continuous Improvement, Business Excellence, Operations Excellence, or Project Management.
• Experience in service operations, preferably in the fintech or e-commerce industry.
• Experience managing cross-functional improvement projects.
• Strong knowledge of business process analysis, process mapping (e.g., Draw.io), and workflow optimization.
• Hands-on experience in root cause analysis and continuous improvement methodologies such as Kaizen, Lean, and/or Six Sigma.
• Strong analytical skills with the ability to interpret operational data; knowledge of SQL is an advantage.
• Familiarity with automation tools is a plus.
• Excellent critical thinking skills with strong attention to detail.
• Strong verbal and written communication skills, with the ability to collaborate effectively across teams.
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