Process Governance, Assistant Manager

Grab; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading superapp company in Jakarta seeks a Process Improvement Lead to oversee various departmental projects. You will engage directly with senior executives, conduct thorough process reviews, and deliver governance reports that enhance operational efficiency. The ideal candidate should have a Bachelor's degree in a relevant field, with over 5 years of experience in business consulting services, showcasing strong project management and communication abilities. This position offers a unique opportunity to drive meaningful organizational change.

Benefits

Term Life Insurance

Medical Insurance

Parental leave

Birthday leave

Volunteering leave

Grabber Assistance Programme

FlexWork arrangements

Qualifications

• 5+ years of relevant experience in business consulting services.
• Experience reviewing process flows and evaluating control design.
• Ability to produce clear governance structures using various tools.

Responsibilities

• Lead multiple process improvement projects across departments.
• Conduct process reviews and identify control gaps.
• Prepare governance reports with data-driven recommendations.

Skills

Process improvement

Project management

Communication skills

Analytical skills

Education

Bachelor's degree in Accounting, Finance, or Business

Job description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Governance Team is responsible for establishing and maintaining the framework of policies, procedures, and standards that guide the organization's operations and ensure compliance with legal, regulatory, and ethical standards. Team members play a critical role in supporting the organization's governance objectives by promoting transparency, accountability, and integrity.

Get to Know the Role

You will lead multiple process improvement projects with direct exposure to senior executives, serving as the principal adviser on process excellence across all departments. You will partner with the leadership team to identify key improvement areas, develop business strategies and integrate recommendations with other initiatives. This role offers the opportunity to lead meaningful change and make a visible impact across the organization. You will report to the Process Governance Manager.

The Critical Tasks You Will Perform

• Conduct process reviews and control testing to assess design and operational effectiveness, while identifying control gaps, inefficiencies, and opportunities for improvement.
• Support process mapping, documentation, and standardization across business units, maintaining and enhancing governance frameworks, SOPs, RACIs, and process inventories.
• Work with team members to ensure resolution of issues, coordination on governance standards, and support for audits, compliance reviews, and risk assessments.
• Help prepare governance reports and presentations for management, providing data-driven recommendations that inform decision-making.
• Continuously monitor process changes to ensure risks and controls remain up-to-date, while constructively challenging existing practices when appropriate.

Qualifications

What Essential Skills You Will Need

• Bachelor's degree in Accounting, Finance, Business, or a related field, with 5+ years of relevant experience, preferably in business consulting services
• Experience review end-to-end process flows, identify risks, evaluate control design and effectiveness, and perform control testing, internal control evaluations, and process walkthroughs.
• You consistently produce accurate, well-documented work that translates complex processes into clear governance structures, using tools like flowcharts, RACIs, and SOPs.
• Excellent written and verbal communication skills, able to interact professionally with cross-functional stakeholders and deliver concise, insightful, and well-structured governance reports.
• Strong project management skills, able to handle multiple priorities under tight deadlines, while applying data analysis and reporting expertise to support decision-making.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.