Problem Account Officer - Banjarmasin

Pt Mitra Solusi Lelang; Banjar; On-site; IDR 200,000,000 - 300,000,000; Full time

Job summary

Manulife (John Hancock) seeks a disciplined professional to support compliance-driven sales in the financial services sector. You'll collaborate with branch teams, provide training on insurance demand planning and product knowledge, and help ensure adherence to corporate and regulatory standards.

Join a global team focused on integrity, client protection, and quality service, working in an office setting with opportunities for growth and flexible development within a regulated environment.

Qualifications

• Bachelor degree in finance, marketing, or economy; relevant experience acceptable.
• Proactive with a sense of responsibility.
• Strong language and communication skills.
• Ability to observe, analyze and solve problems.
• Able to work independently and in teams.
• Hardworking and able to withstand high pressure.
• High ethical standards and integrity; avoid false information.
• Experience in insurance, banking, or sales preferred.

Responsibilities

• Comply with daily management and quality regulations; participate in trainings and meetings; maintain activity management tools.
• Cooperate with bank personnel at branch offices and promote sales to achieve targets.
• Train bank staff in insurance demand planning, sales skills, product knowledge and compliance.
• Handle document distribution/collection and assist with claims and after-sales services.
• Report violations or risks and propose corrections in a timely manner.
• Complete other tasks assigned by supervisors and comply with regulator rules.
• Adhere to company and regional/global rules and processes; act per laws and corporate ethics.
• Maintain risk awareness and honesty in all dealings.
• Operate within the company’s compliance and business operations standards.

Skills

Communication

Problem solving

Teamwork

Independence

High pressure tolerance

Integrity

Education

Bachelor degree in finance/marketing/economy

Job description

Responsibilities

• Comply with the company's daily management and business quality management regulations, participate in various trainings, conferences and early morning and evening meetings organized by the company, and fill in the activity management tools
• Be responsible for the cooperation and communication with relevant bank personnel at the branch offices under jurisdiction, and implement various publicity activities to promote sales and achieve performance targets
• Provide bank staff with training in insurance demand planning, sales skills, product knowledge and compliance requirements to enhance their sales performance and business quality
• Be responsible for the daily distribution and collection of various documents and security services, and assist relevant departments of the company to do a good job in claims and other after-sales services.
• Report violations or potential risks identified during the work and propose corrections or improvements in a timely manner
• Complete other tasks assigned by the superior.
• Comply with the rules and regulations established by the regulator
• Comply with the rules and regulations established by the company and with the regional & global rules and regulations confirmed by the company
• Comply with the business operations process established by the company or its department
• Act in compliance with national laws and regulations, corporate ethics codes and regulations of the compliance department
• Adhere to the principles of integrity and honesty. Avoid providing false financial notes or information to the company
• Keep a keen sense of risk control and compliance.

Requirements

• Bachelor college degree or above, those majored in finance, marketing, and economy are preferred, and those with relevant experience are also acceptable
• Proactive, with a sense of responsibility
• Strong language skills and communication skills
• Strong ability to observe, analyze and solve problems
• Ability to work independently and with the desire and ability to work in teams
• Hard working and able to withstand high pressure
• Having a high political quality and moral cultivation, with good conduct and a certain sense of identity with the company
• Those with experience in insurance, banking, and sales are preferred.

When you join our team:

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .

Modalidades de Trabajo

En la oficina

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