Pre-sales Solutions

北京沃丰时代数据科技有限公司; Jakarta Utara; On-site; IDR 665.889.000 - 998.835.000; Full time

Job summary

A leading software solutions company is seeking a professional for a pre-sales consulting role based in Jakarta, Indonesia. The ideal candidate has over 5 years of experience in technical solution support and excellent communication skills in English and Bahasa. This role involves collaborating with the sales team, leading client discussions, and monitoring market trends. A Bachelor’s degree in a STEM field is preferred. This position offers a dynamic work environment and the chance to enhance customer experience through AI integration.

Qualifications

• 5+ years of experience in pre-sales consulting and technical solution support.
• Strong team collaboration spirit and effective communication skills.
• Ability to work independently with minimal guidance.
• Must be able to work under pressure and meet tight deadlines.

Responsibilities

• Collaborate with sales team for technical support.
• Lead technical discussions and requirements gathering.
• Conduct pre-sales project analysis and system demonstrations.
• Monitor procurement information from clients and government entities.

Skills

Pre-sales consulting

Technical solution support

Business communication

Clear thinking

Meticulous work ethic

Effective communication

Quick learning

English fluency

Bahasa fluency

Education

Bachelor’s degree or higher in a STEM field

Tools

Microsoft Word

Microsoft PowerPoint

Job description

Udesk is a leader in customer service software with AI integration, trusted by over 50,000 global customers. Our software enhances customer interactions via text, mobile, phone, email, chat, and social media, ensuring top connectivity and responsiveness. Udesk prioritizes customer satisfaction with AI translation and multilingual bots for seamless communication. We ensure a personalized and visualized customer journey, elevating your service delivery experience. We have establish our presence in Indonesia to comply with local regulations.

Key Responsibilities

• Collaborate with the sales team to provide technical support for target client proposals, technical exchanges, solution presentations, product demonstrations, and project sales initiatives.
• Lead client-facing technical discussions and requirements gathering, conduct pre‑sales project analysis, design, and planning to facilitate the achievement of sales objectives.
• Work with the product team to complete requirements research, draft related solutions, and perform system demonstrations.
• Support the company in conducting technical exchanges with partners and stakeholders.
• Summarize user needs and typical case studies based on project experiences, refine pre‑sales toolkits, and develop relevant documentation.
• Provide timely feedback on industry trends, market insights, user demands, and competitor analysis to inform the company’s market strategy, product development, and software engineering efforts.
• Monitor tender and procurement information from clients, government entities, and other sources, and follow up on potential opportunities.

Qualifications

5+ years of experience in pre‑sales consulting and technical solution support for software products Proficiency in business communication skills, with a strong sense of responsibility, clear thinking, meticulous work ethic, and excellent time management Strong team collaboration spirit, effective communication skills, and quick learning ability Excellent written and oral English expression skills, with extensive experience in using Word and PowerPoint Self‑motivated, capable of working independently with minimal guidance High resilience under pressure, able to deliver tasks within tight deadlines Fluency in English and Bahasa is required; proficiency in Mandarin is a plus Ability to work in Jakarta, Indonesia, with Bachelor’s degree or higher, preferably in a STEM field, though other disciplines are also considered Must be a Indonesia national or hold permanent residency in Indonesia.

Do you have experience in a role which requires relationship management experience?