Position

PT Summarecon Agung, Tbk; Jawa Barat; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading property development company in Indonesia is seeking an experienced individual to manage tenant engagement and performance reporting at Summarecon Villaggio Outlets. The ideal candidate will have at least 3 years of experience in retail, hospitality, or FMCG and must be fluent in English and MS Office. This role requires strong team leadership and the ability to produce actionable insights from data.

Qualifications

• Minimum 3 years experience in relevant industry - Retail, Hospitality, FMCG.
• Fluency in English is a must.
• Fluency in MS Office (including Excel, PowerPoint, etc.).

Responsibilities

• Manage communications with tenants and run structured floor walks.
• Execute Tenant NPS/CSAT and publish concise reports.
• Validate data submissions from tenants collected by TROs.
• Measure performance and KPIs assigned and flag risks/opportunities.
• Maintain a simple cadence on brand mix, promos, pricing, and VM.
• Keep leasing trackers current and assist with management packs.
• Own pre-opening checklist with Ops through soft/opening.
• Prioritize and delegate admin/reporting to TROs.

Skills

3 years experience in relevant industry

Fluency in English

Fluency in MS Office

Job description

Minimum requirements for this role include:

• Minimum 3 years experience in relevant industry - Retail, Hospitality, FMCG etc
• Fluency in English is a must
• Fluency in MS Office (including Excel, Powerpoint, etc)
• Willing to work onsite at Summarecon Villaggio Outlets, Karawang

Job Description:

• Tenant engagement: Manage Communications with Tenants, Run structured floor walks with TROs, weekly/monthly check-ins and reports, manage day-to-day comms and follow-ups through TROs
• Surveys & feedback: Execute Tenant NPS/CSAT and publish concise reports and action plans
• Performance reporting: Validate data submissions from Tenants collected by TROs/Finance and through Loyalty Program; deliver clear weekly/monthly dashboards (sales, footfall, ATV, conversion)
• Business insights: Measure performance and KPIs assigned and flag risks/opportunities and brief Marketing/Operations with specific, measurable actions.
• Competitor intelligence: Maintain a simple cadence on brand mix, promos, pricing, and VM
• Leasing support: Keep leasing trackers current (pipeline, renewals, NLA, critical dates) and assist with Management packs
• New store openings: Own pre-opening checklist with Ops (handover, fit-out, signage/VM, systems, training) through soft/opening
• Team leadership: Prioritize and delegate admin/reporting to TROs; uphold data accuracy and service standards as prescribed

PT Summarecon Agung Tbk. (“Summarecon”) was founded in 1975 by Mr. Soetjipto Nagaria and his associates to undertake real estate construction and development. Starting with a 10-hectare of marsh land in the then back-waters of Jakarta, the founders managed to transform this location of Kelapa Gading into one of the most affluent residential and commercial areas in Jakarta. And over the years Summarecon has built a reputation as one of the leading property players in Indonesia, especially in the development of townships.

Summarecon develops townships which integrates residential developments with commercial developments that are supported with a wide and complete range of amenities for the residents of the townships. Over the past three decades, we have developed our expertise across the whole real estate value chain; encompassing development, architecture, engineering, project and construction management, urban planning, infrastructure, sustainable design technologies, town and neighbourhood management, and property management, into the development of our townships.

With an unparalleled combination of knowledge, execution skills, dedicated personnel and commitment to customers and suppliers alike, Summarecon is known for its dependability, expertise and ability to execute and deliver property development projects around the greater Jakarta area.

Summarecon’s business units are now grouped into three distinct activities :

• Property Development
• Property Investment and Management
• Leisure, Hospitality and others

Vision: To be your lifelong friend in developing communities with harmonious and sustainable living ecosystem.

Mission: To create groundbreaking urban innovations that would increase the economic values of our surroundings, build committed and adaptive teams focus on delivering values to our customers, and actively contribute in creating healthy and sustainable environment.