PFS - IT Infrastructure Support

Profescipta; Jakarta Timur; On-site; IDR 150.000.000 - 200.000.000; Full time

Job summary

A technology service provider in Jakarta Timur is seeking an IT Infrastructure Support specialist to troubleshoot hardware and software issues, provide technical support, and maintain IT documentation. The ideal candidate should have 12 years of experience and strong problem-solving skills. Knowledge of Mikrotik, Windows Server, and Active Directory is preferred. This role offers a collaborative IT environment.

Qualifications

• 12 years of experience in IT Infrastructure Support.
• Basic knowledge of hardware, software, server, and networking fundamentals.
• Willingness to learn and adapt to new technologies.

Responsibilities

• Troubleshoot and resolve issues related to hardware and software.
• Provide first-level technical support to end users.
• Prepare and maintain IT-related documentation.

Skills

Troubleshooting

Technical support

Problem solving

Communication

Customer service

Education

Bachelor's degree in Information Technology or related field

Tools

Mikrotik

Windows Server

Active Directory

Proxmox

Storage servers

Job description

About the job PFS - IT Infrastructure Support

Key Responsibilities:

• Troubleshoot and resolve issues related to hardware, software, servers, storage, and networks.
• Prepare and maintain IT‑related documentation for internal and external use.
• Provide first‑level technical support to end users via phone, email, or in person.
• Install, configure, and update computer systems and software as required.
• Assist in setting up new user accounts, workstations, and servers.
• Collaborate with the IT team to identify and resolve technical issues.
• Maintain and manage IT inventory, including hardware and software assets.
• Support the IT team with additional projects and tasks as assigned.
• Familiarity with Mikrotik, Windows Server, Active Directory, Proxmox, and storage servers.

Requirements:

• Bachelors degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).
• 12 years of experience in an IT Infrastructure Support role.
• Basic knowledge of computer hardware, software, server, and networking fundamentals.
• Strong problem‑solving skills and attention to detail.
• Excellent communication skills and a customer‑oriented attitude.
• Willingness to learn and adapt to new technologies.