Patient Experience Specialist

Siloam Hospitals Group; Jakarta Pusat; Sur place; IDR 60 000 000 - 90 000 000; Plein temps

Résumé du poste

Siloam Hospitals Simatupang is seeking a dedicated professional to enhance patient experience and manage hospital interactions. You will support patients and families, coordinate with staff, and ensure services are delivered with empathy and professionalism.

The role emphasizes clear communication, complaint resolution, and collaboration with various hospital teams to maintain high standards of care and timely service delivery.

Qualifications

• Bachelor's degree in a related field.
• Minimum 1 year of experience in a similar role.
• Excellent verbal and written communication with patients, families, and staff.
• Understanding of medical billing procedures and insurance processes is beneficial.

Responsabilités

• Provide high-quality service and explain hospital products and facilities to patients and families.
• Build relationships with patients, families and staff to ensure patient satisfaction.
• Communicate findings to healthcare team members.
• Respond to and resolve complaints and concerns promptly.
• Act as liaison for Hospital Administration on behalf of patients and families.
• Educate healthcare professionals about patient-centric care.
• Make follow-up calls to discharged patients to gather feedback.
• Identify patient needs and ensure care runs according to procedures.

Connaissances

Customer service

Communication

Empathy

Problem solving

Formation

Bachelor's degree

Outils

Billing software

Description du poste

Siloam Hospitals Simatupang is seeking a dedicated professional to enhance patient experience and manage hospital interactions. You will support patients and families, coordinate with staff, and ensure services are delivered with empathy and professionalism.

The role emphasizes clear communication, complaint resolution, and collaboration with various hospital teams to maintain high standards of care and timely service delivery.