Partnerships & Activation Lead For Events & Growth

EF Education First Ltd.; Surabaya ꦱꦸꦫꦧꦪ; Remote; IDR 150,000,000 - 210,000,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off

Professional development

Remote team environment

Job summary

Marriott International in Surabaya is seeking a Lead Catering Event Coordinator to spearhead remote event planning services for clients in the Surabaya region. You will coordinate logistics, liaise with clients and vendors, and ensure that every event reflects the brand’s highest standards from consultation to service delivery.

The role demands 5+ years in event planning with client-facing experience, strong organizational and negotiation skills, and proficiency with event management tools.

Qualifications

• Minimum 5 years in event planning, coordination, or catering management, with client-facing focus.
• Ability to manage multiple complex events remotely and simultaneously.
• Excellent organizational, multitasking, and problem-solving skills.
• Strong communication and negotiation abilities with a professional demeanor.
• Proficiency in event management software and virtual collaboration tools.

Responsibilities

• Manage end-to-end planning and execution of all catered events, ensuring client satisfaction and budget adherence.
• Coordinate with clients to understand requirements, preferences, and dietary needs, offering expert recommendations.
• Liaise with culinary teams, venue managers, and suppliers for smooth logistics and timely delivery.
• Develop comprehensive event timelines, floor plans, and service flow diagrams.
• Oversee staffing and briefings for each function; conduct post-event evaluations for improvements.

Skills

Event planning

Client facing

Remote coordination

Vendor management

Budget management

Education

High school diploma or GED

2-year degree in Business / Hospitality / related

Tools

Event management software

Video conferencing tools

Job description

Our client is seeking an innovative and detail-oriented Lead Catering Event Coordinator to spearhead their remote event planning services, primarily serving clients in the Surabaya region. This role is crucial for ensuring seamless execution of all catered events, from initial client consultation to final service delivery, all managed from a remote capacity. You will be responsible for coordinating logistics, liaising with clients and vendors, and ensuring that every event reflects the highest standards of our client's brand. This is an exciting opportunity to shape memorable culinary experiences for a diverse clientele while operating in a flexible, remote-first environment that values creativity and client‑centric solutions.

Key Responsibilities

• Manage the end-to-end planning and execution of all catered events, ensuring client satisfaction and adherence to budget.
• Coordinate with clients to understand their event requirements, preferences, and dietary needs, providing expert recommendations.
• Liaise with culinary teams, venue managers, and external suppliers to ensure smooth logistical coordination and timely delivery of services.
• Develop comprehensive event timelines, floor plans, and service flow diagrams.
• Oversee event staffing, ensuring adequate personnel are assigned and briefed for each function.
• Conduct post-event evaluations to gather feedback and identify areas for service improvement.

Requirements

• A minimum of 5 years of experience in event planning, coordination, or catering management, with a focus on client-facing roles.
• Demonstrated ability to manage multiple complex events simultaneously in a remote setting.
• Excellent organizational, multitasking, and problem‑solving skills.
• Strong communication and negotiation abilities, with a professional and courteous demeanor.
• Proficiency in event management software and virtual collaboration tools.
• A passion for food, service excellence, and creating unique client experiences.

Benefits

• Competitive salary package with potential for performance bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible working hours.
• Access to professional development workshops and training programs.
• A vibrant and supportive remote team environment with opportunities for career growth.

Additional Information

Job Number:

Job Category: Sales & Marketing

Location: Jalan Embong Malang 85-89, Surabaya, Jawa Timur, Indonesia, 60261

Job Schedule: Full Time

Position Type: Non-Management

Located Remotely? N

Job Summary: Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up‑sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
• OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
• Partners with group/catering counterpart to effectively manage the business opportunity.
• Responds to incoming group/catering opportunities for the property that are outside parameters of the .
• Handles all opportunities if property does not participate in an EBC.
• Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals.
• Focuses efforts on group/catering accounts with significant potential sales revenue.
• Develops effective group/catering sales plans and actions.
• Designs, develops and sells creative catered events.
• Maximizes revenue by upselling packages and creative food and beverage.
• Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for each property based on market conditions and individual property needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

PROVIDING EXCEPTIONAL CUSTOMER SERVICE

• Handles complex business with significant revenue potential as well as significant customer expectations.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides excellent customer service in order to grow share of the account.
• Executes brand's Customer Service Standards and property's Brand Standards.
• Executes and supports the business Customer Service Standards and property's Brand Standards.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.