Partner Onboarding Specialist

PT Mindo Small Business Solutions; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A growing business consultancy in Yogyakarta is seeking a Rockstar Host Onboarding Specialist to manage client interactions on their OTA platform. The role includes onboarding vendors and ensuring a smooth launch of property listings. Candidates must possess excellent English skills, technical aptitude, and have at least 1 year of experience in customer service or account onboarding. The company offers a professional environment with benefits focusing on career growth and employee retention.

Benefits

Free English courses

Career advancement opportunities

Office sports and recreational activities

Qualifications

• 1+ year experience in account onboarding or customer service.
• Strong written and verbal communication with fast typing skills.
• Analytical mindset and passion for process improvement.

Responsibilities

• Source, vet, and onboard maintenance vendors for properties.
• Negotiate rates and confirm properties meet quality standards.
• Communicate with property owners for updates and scheduling.
• Organize onboarding details for smooth handoff.

Skills

Excellent English language skills

Strong technical aptitude

Problem-solving ability

Client-focused mindset

Flexible availability

Job description

We are looking for a Rockstar Host Onboarding Specialist to serve as the first point of contact for new clients on our OTA platform. The role involves guiding clients through setup, integration, and launch while ensuring listings go live smoothly and delivering measurable value from day one.

Key Responsibilities

• Source, vet, and onboard cleaning and maintenance vendors for new properties.
• Coordinate vendor availability, negotiate rates, and confirm properties meet quality standards before launch.
• Communicate directly with property owners to provide updates, answer questions, and schedule vendor visits based on their availability.
• Collect accurate property and vendor information and share it with Launch Managers and Live Operations.
• Maintain clear communication with clients and vendors via phone, text, and email.
• Organize and verify all onboarding details to support a smooth handoff to Live Operations.
• Identify potential issues early and take corrective action to avoid launch delays.
• Follow established onboarding workflows and recommend improvements when needed.

Requirements

• Excellent English language skills – strong written and verbal communication, fast accurate typing, error‑free responses, and a neutral accent.
• Experience of at least 1 year in account onboarding, client success, or customer service, preferably in a B2B SaaS, OTA, or travel‑tech environment.
• Strong technical aptitude – quick to learn new software and comfortable working with dashboards, CRMs, APIs, and partner data systems.
• Problem‑solving ability – analytical mindset with attention to detail and a passion for process improvement.
• Client‑focused mindset – excellent communication, presentation, and relationship management skills.
• Flexible availability – willing to work 24/7 coverage shifts.

About Mindo

Mindo is a fast‑growing business consultancy based in Yogyakarta, Indonesia. We serve clients worldwide with expertise in web development, IT consultancy, server maintenance, app development, API development, CRM systems, QA services, data entry, billing/accounting, and customer service. We offer a professional and friendly work environment focused on employee retention and career progression. Employee benefits include free English and career advancement courses, office sports and recreational activities, and a supportive culture that encourages growth.

To apply, please send your resume in English to [e-mail].