Outlet Manager | AYANA Midplaza, JAKARTA

Ayana Hospitality; Jakarta Pusat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality group in Jakarta is seeking an experienced Outlet Manager to oversee daily operations and manage staff. You will ensure exceptional customer service, maintain high quality standards, and achieve revenue targets. Ideal candidates have a degree in Hospitality Management and 3+ years of experience. This role requires strong leadership skills and fluency in English and Indonesian.

Qualifications

• Minimum of 3 years experience in a similar position in the hospitality industry.
• Strong leadership and management skills.
• Fluent in English and Indonesian.

Responsibilities

• Oversee the day-to-day operations of the outlets.
• Ensure high levels of customer satisfaction.
• Hire, train, and develop staff members.

Skills

Leadership

Customer Service

Communication

Inventory Management

Marketing Strategies

Education

Degree in Hospitality Management

Tools

Microsoft Office

Restaurant Management Software

Job description

AYANA Hospitality is currently seeking an experienced Outlet Manager to join our team at AYANA Midplaza, Jakarta. As an Outlet Manager, you will be responsible for the overall operation and management of the outlets within the hotel. Your role will involve ensuring exceptional customer service, maintaining high quality standards, and achieving revenue targets. You will also be responsible for hiring and training staff, monitoring inventory levels, and implementing marketing strategies to attract new customers.

Responsibilities

• Oversee the day-to-day operations of the outlets, including managing staff, schedules, and customer service
• Ensure high levels of customer satisfaction by providing a personalized experience and resolving any issues or complaints
• Manage inventory and stock levels, including ordering and replenishing supplies
• Monitor financial performance of the outlets, including sales, expenses, and profitability
• Create and implement marketing strategies to attract new customers and increase revenue
• Hire, train, and develop staff members, ensuring they have the necessary skills and knowledge to provide exceptional service
• Keep up-to-date with industry trends, competitor offerings, and customer preferences to identify opportunities for improvement
• Ensure compliance with health and safety regulations and maintain cleanliness and hygiene standards

• Minimum of 3 years experience in a similar position in the hospitality industry
• Degree in Hospitality Management or related field
• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work under pressure and handle multiple tasks
• Knowledge of food and beverage operations, including menu planning and cost control
• Proficient in Microsoft Office and restaurant management software
• Fluent in English and Indonesian