Outlet Crew

Pt. Pia Juwara Satoe; Kota Yogyakarta; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics company is seeking Customer Service agents to support their international operations. The role requires handling customer inquiries and will involve night shifts. Candidates must be fluent in English, with a diploma or degree preferred. Experience in the logistics industry is essential. Join a team working remotely from anywhere in the world.

Qualifications

• Minimum one year of experience in the logistics industry.
• Strong resistance to pressure and ability to stay motivated under challenging situations.
• Comfortable working in a remote environment and on night shifts.

Responsibilities

• Handle pre‑sales and after‑sales inquiries via call and email.
• Manage customer inquiries, consultation requests, order tracking, and complaints.
• Ensure service quality meets SLA/KPI targets.

Skills

Fluent in English

Customer service skills

Attention to detail

Excellent communication skills

Education

Diploma or Bachelor’s degree

Job description

Job Title: Customer Service (Logistics)

Our client in the logistics industry is looking for Customer Service agents to support their international operations. The team consists of 10 agents—6 English speakers and 4 Spanish speakers—working remotely from anywhere in the world. This role requires night shifts.

Responsibilities

• Handle pre‑sales and after‑sales inquiries via call and email
• Manage customer inquiries, consultation requests, order tracking, and complaints
• Ensure service quality meets SLA/KPI targets
• Communicate clearly and professionally in every interaction

Qualifications

• Diploma or Bachelor’s degree in any major
• Fluent in English is a must; fluent in Spanish will be placed in roles that require it
• Minimum one year of experience in the logistics industry
• Strong resistance to pressure and ability to stay motivated under challenging situations
• Strong sense of responsibility, attention to detail, and excellent communication skills
• Comfortable working in a remote environment and on night shifts

The company will not ask for any form of payment during the recruitment process. If you are invited for an interview and asked to make a payment, please report to us immediately.