Outlet Assistant Manager

Hyatt Hotels Corporation; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prominent hotel brand in Bali seeks an enthusiastic Outlet Assistant Manager to oversee restaurant operations and ensure exceptional guest service within a passionate team. The ideal candidate should have at least one year of solid experience in a luxury hotel setting, strong leadership capabilities, and effective communication skills in English. Responsibilities include managing Food and Beverage activities, training staff, and maintaining high service standards. This is an excellent opportunity to advance your career in the hospitality industry.

Qualifications

• Minimum of 1 year as Outlet Assistant Manager in a large 5-star luxury hotel.
• Experience in a high-demand business environment.
• Strong leadership skills and ability to train and develop the team.

Responsibilities

• Oversee Food and Beverage operations and ensure exceptional guest service.
• Maximize employee productivity through flexible scheduling.
• Evaluate market trends and ensure hotel operations remain competitive.

Skills

Leadership

Team training and development

Eloquent English communication

Time management

Customer service

Education

Diploma in Hospitality

Bachelor’s Degree

Tools

Property Management Systems

INFRASYS

HOTSOS

BIRCHSTREET

Job description

Close Inclusive Collection Job Postings Notification

I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.

Peggy Focheux Duval: Director of Learning & Development, France

What is your passion? Whether you are into tennis, shopping, crafts, or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for a dynamic, outgoing, and enthusiastic – Outlet Assistant Manager with strong background and experience in Food and beverage to join our energetic, enthusiastic, and passionate team at Grand Hyatt Bali.

The Outlet Assistant Manager will be responsible for Restaurant operations and also responsible for handling guest and employee inquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow-up.

As an Outlet Assistant Manager, you will be reporting directly to the Outlet Manager, and below are some of the key responsibilities:

• Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy and that the Hotel Actions have been implemented where appropriate.
• Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
• Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
• Maximizes employee productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Evaluates local, national, and international market trends, vendors, and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting-edge.
• Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
• Oversees the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Ensures high standards of personal presentation and grooming.

Qualifications

• Minimum of 1 year of solid experience as Outlet Assistant Manager in a large 5-star luxury hotel or Breakfast Buffet Restaurants.
• Has a solid background in working in a high-demand business environment.
• Has strong leadership skills, train and develop team, and is a role model.
• Eloquent in English communication in both written and spoken.
• Is well versed in working with Property Management Systems, experience with INFRASYS, HOTSOS, BIRCHSTREET is a plus.
• Has proven track of working with timelines and targets.
• Highly conscientious and diligent.
• Diploma in Hospitality or other relevant fields. A Bachelor’s Degree is a plus.

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