Order Processing Engineer

KSB Company; Balikpapan; On-site; IDR 499.417.000 - 665.890.000; Full time

Job summary

A leading company in Indonesia is seeking an Order Management Specialist to execute customer purchase orders and coordinate production and logistics. The ideal candidate should hold a Bachelor's Degree in Engineering and have at least 3 years of relevant experience. Strong analytical and communication skills are necessary for success in this role, along with proficiency in order management systems and ERP software.

Qualifications

• Minimum of 3 years of experience in related functions.
• Experience in project management or related functions.
• Detail-oriented with strong organizational skills.
• Fluency in English, both oral and written.

Responsibilities

• Execute customer purchase orders using the company's order management system.
• Coordinate with factory and production teams for order fulfilment.
• Collaborate with logistics for timely delivery of products.
• Maintain accurate records in the company's database.

Skills

Analytical skills

Problem-solving skills

Communication skills

Interpersonal skills

Organizational skills

Education

Bachelor's Degree in Engineering (Industrial, Mechanical)

Tools

Order management systems

ERP software

SAP

Microsoft Office

Job description

• Execute customer purchase orders using the company's order management system.
• Coordinate with to the factory for orders and production teams to ensure timely fulfilment of customer orders according to established timelines and priorities.
• Collaborate with production planning teams to schedule and prioritize orders based on customer requirements.
• Work with quality control teams to ensure that products meet quality standards before they are released for shipment to customers.
• Coordinate with logistics and shipping departments to arrange for timely delivery of finished products to customers, ensuring compliance with delivery schedules and shipping requirements.
• Serve as a primary point of contact for customers regarding order status, shipment updates, and resolution of any issues or concerns related to their orders.
• Continuously evaluate and identify opportunities for process optimization and efficiency improvements within the order processing workflow, and implement solutions to enhance productivity and customer satisfaction.
• Maintain accurate records of orders administration in the company's database or ERP system, shipment details, and generate reports to track key performance metrics such as order cycle time, on-time delivery, and order accuracy.
• Work closely with sales, production, and logistics teams to resolve any issues or challenges related to order processing and fulfilment.

Requirement

• Possess at least a Bachelor's Degree in Engineering (Industrial, Mechanical) or equivalent.
• Having a minimum of 3 (three) years of experience in related functions
• Having experience in project management or related functions
• Proficiency in using order management systems and ERP software.
• Familiar with SAP system and Microsoft office.
• Strong analytical and problem-solving skills, with the ability to identify process bottlenecks and implement solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and interact with customers.
• Detail-oriented with strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
• Having a positive attitude, open-mindedness, high motivation, and willingness to learn.
• Fluent in English both oral and written.