Order Management Specialist

Smoore Technology Indonesia; Kota Malang; On-site; IDR 100,000,000 - 200,000,000; Full time

Job summary

An established industry player is seeking an Order Management Specialist for its Malang plant. This role involves managing customer orders, ensuring timely delivery, and enhancing customer satisfaction through effective communication and problem-solving. The ideal candidate will possess strong analytical skills and proficiency in MS Office, with a Bachelor's degree and relevant experience. Join a dynamic team in a B2B environment where your contributions will directly impact customer relationships and operational efficiency. If you are a proactive communicator with a passion for optimizing workflows, this opportunity is perfect for you.

Qualifications

• Bachelor's degree or above with at least 1 year of relevant work experience.
• Proficient in MS Office and fluent in English.

Responsibilities

• Receive and confirm customer orders ensuring timely delivery.
• Communicate with departments to ensure smooth order processing.
• Identify and resolve issues to improve customer satisfaction.

Skills

Communication Skills

Problem-Solving Skills

Data Analysis Skills

Education

Bachelor's Degree

Tools

MS Office

Job description

About SMOORE

SMOORE Indonesia is part of SMOORE international holdings, a global leader in offering vaping technology solutions, including manufacturing vaping devices and vaping components for HNB products on an ODM basis, with advanced R&D technology, strong manufacturing capacity, wide-spectrum product portfolio and diverse customer base.

SMOORE Indonesia has 4 plants in Indonesia and our Malang plant is looking for an Order Management Specialist. Because of our business is B2B (business to business) so this position will communicate about the demand directly with our customers and here the details:

Job Responsibilities

1. Receive and confirm customer orders and ensure the customer order process can be completed in accordance with the delivery target

2. Communicate with cross-departments and ensure the smooth processing of customer orders in accordance with customer-defined standards

3. Identify and resolve potential problems, and optimize workflow. Handle customer complaints and issues related to orders, and improve customer satisfaction.

4. Create routine reports including customer order data, inventory and order process efficiency and required documents.

Requirements

1. Bachelor's degree or above, at least 1 year of relevant work experience

2. Proficient in MS Office

3. Good at communication, coordination, problem-solving, and data analysis skills

4. Fluent in English(both written and oral), can use English as working language