Operations Team Lead, Indonesia, Global Operations

Bank of America; Daerah Khusus Ibukota Jakarta; On-site; IDR 1.001.335.000 - 1.335.114.000; Full time

Job summary

A global financial services company is seeking an experienced Operations Manager in Jakarta, Indonesia. This role involves overseeing the Operations team, ensuring timely execution, and coordinating tasks. The ideal candidate will bring over 10 years of experience in Operations and Regulatory Reporting, strong knowledge of various banking products, and excellent analytical skills. This position offers opportunities for professional growth and a dynamic working environment, emphasizing integrity and collaboration.

Qualifications

• Minimum 10+ years of experience in Operations/Finance/Regulatory Reporting.
• Strong knowledge of Payment, Deposit, Trade Finance, Cash Management, and Credit products.
• High level understanding of Indonesia regulatory domain.

Responsibilities

• Oversee Operations team, ensuring deadlines are met and tasks are coordinated.
• Support continuous business improvements and review operations procedures.
• Ensure adherence to operations procedures and provide employee guidance.

Skills

Operational oversight

Data analysis

Regulatory reporting

Strong communication

Integrity

Education

Bachelor’s Degree

Tools

Excel

Job description

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role‑specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Role Overview

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include supporting continuous business improvements, reviewing operations procedures, implementing changes, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an awareness of foundational operations and familiarity in a specific product line.

DROM, Data, Reporting, and Operations Management

Data, Reporting and Operations Management (DROM) is looking for a dynamic and experienced individual to support the strategy to meet the policy & regulatory requirements associated with Non‑Financial Regulatory Reporting (NFRR) report production process across multiple APAC branches. Key responsibilities include ensuring accuracy, completeness & timeliness of NFRR submission to regulator, timely escalations of issues, communicate regulatory requirement change, and governance, among others. The successful candidate will work closely with cross‑functional teams including Manual Data Providers, Report Preparers, Report Owners, Data Strategy and Management Executive (DSME) and FLU/CF Governance team.

Required Skills

• Bachelor’s Degree with minimum 10+ years of experience
• Experience in any of the following areas: Operations/Finance/Regulatory Reporting/Risk. Advantage for candidates with regulator reporting experience.
• Strong knowledge of Payment, Deposit, Trade Finance, Cash Management and Credit products.
• High level understanding of Indonesia regulatory domain and associated LRR requirements.
• Strong technical and data analytical skills (i.e., Excel, and other similar applications) with experience in analysing, managing and reporting from large sets of structured data (e.g., books and records data).
• Able to produce accurate work output and reports under tight deadlines.
• Communicates effectively in both oral and written formats and tailors message appropriately to audience.
• Demonstrated intellectual curiosity and operational excellence experience.
• Able to think critically to quickly analyse and resolve issues
• Influences and delivers results through collaborative relationship with key partners and stakeholders.
• Works independently to prioritize work and deliver against regulatory deadlines amidst a dynamic environment.
• Able to demonstrate a high level of integrity with a mature approach to work.

Desired Skills

• Audit experience.
• Experience interacting with regulatory agencies and /or regulatory exams.
• Knowledge of key regulatory reporting rules relating to Payment, Deposit, Trade Finance, Cash Management and Credit products.
• Regulatory reporting experience in a global banking regulatory reporting environment, or exposure to Payment, Deposit Trade Finance, Cash Management and Credit products, for instance
• Anti Money Laundering and Counter‑Terrorism Financing reports
• International Fund Transfer Instruction (IFTI)
• Cash Transaction Report (CTR)
• Customer data information with the bank (SIPESAT)
• AML CTF (APU‑PPT)
• Central Bank (Bank Indonesia) reports
• Finance group of information reports for Credits, Letter of Credit, Acceptance, Bank Guarantee.
• Risk and Capital group of information reports for customer complaints, negative publication, dispute and resolution.
• Risk and Capital group of information reports for Payment System group of information reports for remittance, proprietary channel.
• Main Data group of information reports for collateral, customer data.
• Foreign Exchange Activity by the Bank (LLD).
• Non‑resident transaction and position.
• Export proceed from natural sources (DHE SDA).
• Non‑SWIFT Export and Import proceed.
• Fund transfer report.
• Loan to Value report.
• Financial Services Authority of Indonesia reports:
• Financial Information Services System (SLIK) report.
• Core debtor, depositor report.
• Monthly BUK Condense report.
• Credit restructuring report.
• OJK Box (OBOX) Liquidity and Credit reports.
• Indonesia Deposit Insurance Corporation reports
• LPS Single Customer View (SCV) reports (Monthly, Annual, Ad‑hoc)
• Ministry of Finance of Indonesia reports
• Domestic Tax IGA reporting (PMK70)
• Tax Computerized Stamps
• Other Non‑Financial Regulatory Reporting:
• IRRBB - Deposits and Loan report.
• Experience in technology implementation projects including involvement in building new or enhancing existing systems to meet complex reporting requirements.