Operations & Service Manager

Ahti Interiors; Indonesia; Remote; Confidential; Full time

Job summary

A leading design-led brand in Indonesia is seeking an Operations & Service Manager to oversee logistics, manage staff, and ensure smooth operations from order to installation. The ideal candidate will have 5–10 years of experience in operations or logistics, excellent team management skills, and be fluent in Bahasa Indonesia and English. This role offers the opportunity to enhance systems and processes in a dynamic environment.

Qualifications

• 5–10 years of experience in operations, logistics, or project coordination.
• Proven ability to manage small teams.
• Fluent in Bahasa Indonesia and English.

Responsibilities

• Oversee warehouse and logistics staff.
• Manage deliveries and installations staff.
• Handle customer service and technical support staff.

Skills

Operations management

Logistics coordination

Project coordination

Customer service

Problem-solving

Job description

Ahti Interiors is a design-led sanitary ware brand, supplying premium bathroom products across Bali and Indonesia. We collaborate with leading architects, developers, and interior designers to provide high-quality, sustainable bathroom solutions that blend aesthetics and function.

We are now looking for an Operations & Service Manager — a hands-on, highly organized individual who can take ownership of everything that happens after a sale is confirmed, ensuring each order flows smoothly from production to installation and after-sales support.

Tasks

About the Role

You’ll be the operational backbone of Ahti, managing the full journey from order to installation.

This includes:

• Overseeing our warehouse and logistics staff ,
• Managing deliveries and installations staff,
• Handling customer service and technical support staff, and
• Closing the feedback loop with our quality team in our factories.

This is a key leadership role for someone who loves structure, problem-solving, and improving systems — someone who wants to make things run like clockwork.

Requirements

• 5–10 years of experience in operations, logistics, or project coordination — ideally within interiors, construction materials, sanitary ware, or appliances.
• Proven ability to manage small teams (warehouse, plumber, drivers, customer service).
• Fluent in Bahasa Indonesia and English.
• Highly organized and detail-oriented — can build systems from scratch.
• Calm under pressure and naturally solution-focused.
• Practical, hands-on mindset; enjoys seeing things move from start to finish.