Operations Manager - Sport Hall

PT Putragaya Wahana; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading development company in Jakarta is seeking an Operations Manager for its sports facility. This role involves overseeing daily operations, managing staff, ensuring excellent customer service, and maintaining safety standards. The ideal candidate will have a bachelor's degree in Sports Management or a related field, along with 3–5 years of experience in facility management. Join this dynamic team and elevate your career with growth opportunities.

Qualifications

• Minimum 3–5 years of experience in operations or facility management, preferably in sports or recreation centers.
• Proficiency in Microsoft Office and facility management systems.
• Willingness to work on weekends or evenings as required by events.

Responsibilities

• Oversee daily operations of the sport hall and schedule events.
• Manage and supervise operational staff and conduct regular training.
• Ensure excellent service delivery to members and handle customer feedback.
• Enforce safety and emergency procedures in line with local regulations.
• Assist in preparing and managing the operations budget.
• Collaborate with the marketing team to promote the sport hall’s activities.

Skills

Leadership

Organizational skills

Communication skills

Knowledge of safety regulations

Education

Bachelor’s degree in Sports Management or related field

Tools

Microsoft Office

Facility management systems

Job description

PT Putragaya Wahana is the visionary force behind the Thamrin Nine complex, a world-class superblock nestled in the heart of Jakarta. Our flagship project is not just a development; it’s a game‑changer, redefining mixed‑use developments in Indonesia’s capital and boasting a myriad of offerings that includes the first two supertall buildings in Indonesia (Autograph & Luminary Tower; the former reaching unprecedented heights as the tallest building in Indonesia and the entire Southern Hemisphere), luxury Grade‑A offices, a lifestyle mall, vibrant F&B spaces, top‑notch sports and entertainment facilities, observatory deck and a range of hospitality choices, including PARKROYAL Hotel & Serviced Suites, Pan Pacific Hotel, and the first Waldorf Astoria Hotel in Indonesia.

Located just a few minutes away from the iconic Bundaran HI, Thamrin Nine is not just redefining cityscapes; we cultivate dreams, shaping the future of urban landscapes. As we soar to unparalleled achievements, we invite individuals who are passionate and ready to grow and embark on this extraordinary journey with us.

Join our team and be a part of a thriving company that values creativity, fosters growth, and empowers its employees to reach new heights. Elevate your career with Thamrin Nine - where ambition meets opportunity!

Job Summary

The Operations Manager – Sport Hall is responsible for the overall management, coordination, and efficient operation of the sports facility. This role ensures smooth day‑to‑day activities, excellent customer experience, adherence to safety standards, and optimal use of the facility for sporting events, rentals, and community programs.

Responsibilities

1. Facility Operations & Maintenance

• Oversee daily operations of the sport hall, including scheduling, setup, and supervision of events and activities
• Ensure all areas (courts, locker rooms, equipment, utilities) are clean, safe, and well‑maintained
• Coordinate with maintenance teams for preventive and corrective maintenance of equipment and infrastructure
• Monitor inventory of sports equipment, cleaning supplies, and operational materials

2. Staff Supervision & Training

• Manage and supervise operational staff (facility attendants, cleaners, technicians, security, and event crew)
• Conduct regular training to ensure staff adhere to safety, customer service, and operational standards
• Prepare work schedules and manage shift assignments

3. Customer Service & Event Coordination

• Ensure excellent service delivery to members, guests, and event organizers
• Coordinate with clients, sports teams, and organizations for bookings and special events
• Handle customer feedback and resolve operational issues promptly

4. Safety & Compliance

• Enforce safety and emergency procedures in line with local regulations
• Conduct regular inspections to ensure compliance with health and safety standards
• Maintain proper documentation for licenses, insurance, and compliance reports

5. Budgeting & Reporting

• Assist in preparing and managing the operations budget, including cost control and expense monitoring
• Prepare operational reports on facility usage, maintenance activities, and event performance
• Recommend improvements for operational efficiency and cost optimization

6. Marketing & Business Support

• Collaborate with the marketing team to promote the sport hall’s activities, programs, and rental opportunities
• Support the implementation of membership programs and customer retention strategies

Qualifications

• Bachelor’s degree in Sports Management, Hospitality, Business Administration, or related field.
• Minimum 3–5 years of experience in operations or facility management, preferably in sports or recreation centers.
• Strong leadership, organizational, and communication skills.
• Knowledge of sports facility equipment, safety regulations, and maintenance standards.
• Proficiency in Microsoft Office and facility management systems.
• Willingness to work on weekends or evenings as required by events or peak schedules.

At PT Putragaya Wahana, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Apply now for this exciting opportunity to join our team!