Operations Manager - Ijen, Banyuwangi

Bobobox; Kota Bandung; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality company in Indonesia seeks an Operational Manager to oversee day-to-day operations across cabin properties. This role requires a Bachelor's degree in Hospitality and at least 3 years of management experience in hotel operations. Candidates must be fluent in English and adept with hotel management software. The position emphasizes operational excellence, guest satisfaction, and teamwork, with potential relocations as needed. Join a dynamic team dedicated to creating exceptional guest experiences.

Qualifications

• Minimum 3 years in hotel operations.
• Experience managing multiple hotels.
• Fluent in English, both verbally and in writing.

Responsibilities

• Ensure high-quality execution of operations.
• Deliver exceptional guest experiences.
• Drive operational excellence through data-driven decisions.

Skills

Interpersonal Communication Skills

Organizing and Planning

Data Analysis

Results-oriented

Adaptability

Education

Bachelor's degree in Hospitality

Tools

Property/Hotel Management System

Point of Sales Software

Google Workspace

Job description

Job Responsibilities

The Operational Manager at Bobobox plays a pivotal role in ensuring the consistent, efficient, and high-quality execution of day-to-day operations across our cabin properties. This role is responsible for translating strategic goals into seamless operational practices, delivering exceptional guest experiences, and driving operational excellence through data-driven decisions, people leadership, and continuous improvement.

Requirements

• Bachelor's degree from a top university preferably from Hospitality background
• Min. 3 years of experience in hotel operation role
• Min. 3 years of experience in managing multiple hotels as hotel manager or equivalent role
• Candidates must be willing to work at any of our branch locations across Indonesia. This may involve periodic transfers or relocations based on organizational needs.
• Fluent in English verbally and in writing
• Experienced with Property/Hotel Management System (PMS/HMS) and Point of Sales (POS) software.
• Experienced with Google Workspace (G Sheets, Slides, Docs, etc).
• Excellent Interpersonal Communication Skills
• Strong in organizing, planning, and relationship management.
• Fluent in numbers, analyzing data, and using analytics to make decisions.
• Results-driven with strong communication & interpersonal skills.
• Excellent Adaptability to Fast-paced Environment
• Familiar with Setting up and Maintaining KPIs
• Familiar with SOP and Policy development
• Product and Service Quality Improvements
• Focus on Operational Excellence and Quality Assurance
• Experienced in coaching & training delivery
• Willing to be placed in Bobocabin Ijen, Banyuwangi