Operations Manager, FinTech & SaaS (Jakarta)

MatchaTalent; Depok; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

MatchaTalent in Jakarta, Indonesia seeks an Operations Manager to lead end-to-end operations and drive scalable growth. The role reports to the CEO and requires building SOPs, improving workflows, and coordinating across Sales, Product, Technology, Finance, and Customer Support.

The ideal candidate has 5+ years in managerial operations within fintech or SaaS, with strong budgeting, planning, and leadership skills for a fast-paced startup environment.

Qualifications

• Bachelor's degree in a related field and 5+ years of managerial ops experience in fintech or SaaS.
• Proven cross-functional leadership with SOP design and process improvement.
• Budget planning, cost control, and performance reporting are required.
• Strong communication and stakeholder management for fast-paced growth.

Responsibilities

• Lead end-to-end operations to support scalable growth and efficiency.
• Design and implement SOPs, workflows, and policy frameworks.
• Build and coach high-performing operations teams across departments.
• Align operations with Sales, Product, Technology, Finance, and Support objectives.
• Monitor performance, identify bottlenecks, and drive continuous improvement.
• Develop strategies to improve productivity, service quality, and customer experience.
• Oversee budgets and cost optimization while maintaining effectiveness.
• Identify operational risks and implement durable solutions.
• Prepare executive-ready reports and performance metrics.
• Scale processes to support long-term business expansion.

Skills

Leadership

Cross-functional collaboration

Process design

Operational excellence

Budget management

Project management

Data-driven decision making

Communication

Mandarin proficiency

English proficiency

Education

Bachelor's Degree in Business Administration, Management, Operations Management, Industrial Engineering

Job description

MatchaTalent in Jakarta, Indonesia seeks an Operations Manager to lead end-to-end operations and drive scalable growth. The role reports to the CEO and requires building SOPs, improving workflows, and coordinating across Sales, Product, Technology, Finance, and Customer Support.

The ideal candidate has 5+ years in managerial operations within fintech or SaaS, with strong budgeting, planning, and leadership skills for a fast-paced startup environment.