Operations Auditor, Quality Assurance

Shopee Internasional Indonesia; Daerah Khusus Ibukota Jakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A prominent e-commerce platform is seeking an operations inspector to oversee compliance in logistics centers. Responsibilities include conducting inspections, reporting on operations, and ensuring adherence to standards. The ideal candidate has quality control experience and is familiar with logistics KPIs. This role requires flexibility and good communication skills, with placement in Kota Semarang.

Qualifications

• Minimum 1 year of experience in Quality Control / Assurance / SOP compliance.
• Prior experience in Logistics, Supply Chain, or e-commerce background will be an advantage.
• Familiar with logistic KPI, metric, system, and flow.

Responsibilities

• Conduct routine inspection to Sortation Center and Hubs.
• Inspect the operating compliance in Sortation Center and Hubs.
• Summarize and report key findings from the inspection regularly.

Skills

Quality Control

Logistics

Communication skills

Problem identification

Teamwork

Job description

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyzes and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description

• Conduct routine inspection to Sortation Center (SOC) and Hubs of Shopee Express to ensure that standard policy, compliance, workflows, and procedures are in place to support the operation.
• Inspect the operating compliance in Sortation Center and Hubs (based on the SOP) as well as identify improvement opportunities by providing problem identification.
• Assess the Sortation Center and Hubs compliance level against the standard assessment checklist.
• Summarize and report key findings from the inspection on a regular basis (daily, weekly and monthly) focusing on the bottlenecks to increase productivity and reduce cost.

Requirements

• Minimum 1 year of experience in Quality Control / Assurance / SOP compliance.
• Prior experience in Logistics, Supply Chain, or e-commerce background will be an advantage.
• Familiar with logistic KPI, metric, system, and flow.
• Thorough knowledge of methodologies of quality assurance and standards.
• Highly flexible, good teamwork, and able to work under minimal supervision.
• Good communication skills and easy to adapt to the new environment.
• Willing to do work mobile to visit Sortation Center or Hubs to conduct an audit (shift working hours).
• Willing to be placed at Kota Semarang, Jawa Tengah.