Operations Analyst (Hospitality Platforms)

Agmakina Group - Real Estate in Bali; Provinsi Bali; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality management firm in Bali is seeking an Operations Analyst to oversee performance and optimize processes for their hospitality platforms. The role requires strong analytical skills, excellent communication abilities, and proficiency in relevant software tools. Candidates will receive training and can expect a fast-paced and rewarding work environment. The position offers a monthly salary of 7,000,000 – 10,000,000 IDR depending on experience, and is fully remote.

Benefits

Performance-based raises

Long-term growth path in Operations

Work across a diverse portfolio of villas

Qualifications

• Strong analytical skills to evaluate operational metrics.
• Excellent communication skills for liaising with teams and clients.
• Proficiency in finance and accounting practices.

Responsibilities

• Oversee performance and efficiency of hospitality platforms.
• Analyze operational metrics and provide actionable insights.
• Collaborate with internal teams to enhance service delivery.

Skills

Analytical skills

Excellent communication

Problem-solving

Detail-oriented

Tech-savvy

Strong English

Good with Excel / Google Sheets

Education

Bachelor's degree in Business Administration, Finance, or Hospitality Management

Tools

MS Excel

Hospitality management platforms

Job description

Agmakina Group is looking for a fast, tech-savvy operator who can learn new tools quickly, solve problems independently, and keep our hospitality platforms running smoothly across multiple villa clusters in Bali.

This is a business operations role with analytical responsibilities — working across data, workflows, and platform performance, while continuously improving processes and building small automations to reduce manual work.

You do NOT need previous experience with hospitality tools like Cloudbeds, PriceLabs, or Duve.

What matters is that you are eager to learn, fast at adapting, and comfortable working with digital platforms.

We will teach you everything.

Business Operations & Analysis

• Handle day-to-day operations across all platforms
• Analyze occupancy, performance, and workflow bottlenecks
• Improve processes to make operations faster and smoother
• Build simple automations to reduce repetitive work
• Document SOPs and update them as systems evolve

OTA & Platform Operations

• Manage Airbnb + Booking.com listings (content, pricing, calendars)
• Keep listings clean, accurate, and competitive
• Support pricing updates through Cloudbeds + PriceLabs
• Identify and fix sync issues, blocked dates, wrong prices, etc.

You will be fully trained in all these tools.

Hospitality experience is NOT required.

Technical & Workflow Operations

• Learn Cloudbeds, PriceLabs, Duve, and all internal systems
• Troubleshoot operational and platform-related issues
• Maintain simple dashboards and internal tools
• Support automation workflows

Guest Messaging (Light)

• Reply to messages on Airbnb, Booking.com, and WhatsApp
• Handle straightforward inquiries
• Coordinate with Property Managers when on-site support is needed

Data & Reporting

• Maintain occupancy trackers and spreadsheets
• Support weekly reporting
• Spot issues early using data patterns

Who You Are

• Tech savvy — comfortable with digital tools and dashboards
• Very fast learner — willing and eager to learn new platforms
• Detail-oriented — you catch mistakes others miss
• Strong English — written + conversational
• Good with Excel / Google Sheets
• Independent and reliable
• Comfortable working remotely

Bonus (Not Required)

• Experience in e-commerce operations
• Familiarity with automations
• Light data analysis experience

Tools You’ll Use

(You do NOT need to know these now — we train you.)

• Cloudbeds
• Airbnb + Booking.com
• PriceLabs
• Duve
• Slack + Google Workspace
• Internal automations

Salary & Benefits

• 7,000,000 – 10,000,000 IDR per month (depending on experience)
• Fully remote role
• Long-term growth path: RevOps > Ops Lead > Platform Specialist
• Work across a fast-scaling portfolio of 100+ villas and hotels in Bali
• Performance-based raises

Why This Role Matters

You will become the operational engine behind our hospitality stack — running platforms, improving workflows, fixing issues, analyzing performance, and learning modern hospitality systems used worldwide.

This is NOT old-school hotel work — it’s a modern, tech-driven operations role for people who want to grow fast.

Company Description

Agmakina Group is a leading name in Bali’s Management and Development sector, dedicated to sustainability, innovation, and community empowerment. With over a decade of experience, Agmakina excels in real estate development and property management, emphasizing eco-friendly practices and seamless integration with Bali’s renowned cultural and natural beauty. Their diverse portfolio includes luxury resorts, private villas, commercial projects, and cultural preservation initiatives, reflecting their commitment to quality and progress. By embracing emerging technologies and prioritizing local engagement, Agmakina aims to create lasting, positive impacts on Bali’s landscape and community.

Role Description

This is a full-time on-site role for an Operations Analyst based in Bali, Indonesia. The Operations Analyst will oversee the performance and efficiency of hospitality platforms, assess operational metrics, and provide actionable insights. Responsibilities include financial reporting, analyzing operational data, optimizing processes, and collaborating with internal teams to enhance service delivery. The role requires engagement with clients and customers to ensure alignment with organizational goals and customer satisfaction.

Qualifications

• Strong Analytical Skills to evaluate operational metrics and identify trends and performance opportunities.
• Excellent Communication and Customer Service skills to actively liaise with internal teams and clients.
• Knowledge of Finance and Accounting practices for generating financial reports and supporting operational decisions.
• Strong organizational abilities, problem-solving skills, and proficiency with relevant software tools such as MS Excel, ERP, or other analytics platforms.
• Bachelor’s degree in Business Administration, Finance, Hospitality Management, or a related field is preferred.
• Previous experience in operations or hospitality, and familiarity with hospitality management platforms, are advantageous.