Operational Manager

Normi International; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading hospitality group in Jakarta is seeking an experienced Operational Manager to oversee daily restaurant operations, ensuring excellent service standards and profitability. The ideal candidate will have a diploma in Business Management and at least 4 years of experience in the F&B industry. Responsibilities include managing team performance, implementing marketing strategies, and ensuring quality operations. This is a great opportunity for a candidate with strong leadership and interpersonal skills and a passion for service excellence.

Qualifications

• At least 4 years of experience as an Operational Manager in the F&B industry.
• Excellent understanding of all restaurant sections.
• Knowledge of inventory systems.

Responsibilities

• Manage training of new staff.
• Lead and evaluate team members' performance.
• Create and implement marketing strategies.
• Monitor sales and costs.
• Execute operations according to standards.

Skills

Customer-oriented

Interpersonal skills

Leadership

Sales and marketing

Communication skills

Understanding of quality standards

Education

Diploma in Business Management or related field

Job description

Job Requirements

• Diploma in Business Management, Hospitality, Food & Beverage Services Management or equivalent.
• At least 4 years of experience as Operational Manager in the F&B industry.
• Well‑groomed and presentable.
• Excellent understanding of all restaurant sections, including kitchen, bar, and service.
• Customer‑oriented with hands‑on restaurant operations exposure; ability to understand financial reports.
• Good interpersonal skills with strong and innovative leadership, sales, and marketing.
• Understanding of quality and restaurant operations.
• Knowledge of inventory systems and maintaining the restaurant.
• Strong managerial and communication skills.
• Strong commitment to service excellence.

Job Description

• Manage training of new staff in accordance with our service standards.
• Lead, supervise, direct, and evaluate performance of team members.
• Ensure the restaurant is well coordinated and meets monthly targets.
• Create and implement marketing strategies within Toby’s Estate vision, values, and guidelines to achieve sales growth and profitability targets.
• Monitor marketing and promotional activities at the store.
• Study and track sales, controlling cost of goods, labour costs, and other restaurant expenses.
• Execute all operations and services according to organizational SOPs and standards.
• Open and close the restaurant and run all aspects of daily operations in the service division.
• Strive for excellence in quality standards and innovate for significant growth of business and brand.

Location

Jakarta

About NORMI Group

NORMI Group is a privately owned, fully integrated company based on the love of fashion, retail, F&B, and lifestyle. It currently encompasses five brands and is expanding into growing markets in Indonesia, Singapore, and Australia. The F&B brands under the Normi International Group include Australian legendary steak and rib restaurant HURRICANE'S GRILL and specialty coffee roasters TOBY'S ESTATE.