Operational Assistant

Museum MACAN (Modern and Contemporary Art in Nusantara); Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A contemporary art museum is seeking a Supporting Visitation and Facilities Manager to assist in managing departmental needs, ensure operational efficiency, and oversee all facets related to visitor services. Requirements include a Bachelor's degree and at least one year of relevant experience in customer service or hospitality. Proficiency in English and Bahasa Indonesia is essential, along with strong organizational and communication skills. This position offers the opportunity to contribute to a world-class cultural institution in Jakarta.

Qualifications

• At least 1 year of working experience in a related field.
• Fluency in English and Bahasa Indonesia is required.
• Specialized in Customer Service or Hospitality.

Responsibilities

• Assist in managing all needs of the Visitation and Facilities Department.
• Ensure all operational needs are fulfilled and run properly.
• Make daily ticket sales report and manual ticket admission.
• Conduct briefings and evaluations for the operational team.
• Coordinate with building management for operational needs.

Skills

Customer Service

Communication

Interpersonal skills

Organizational skills

Flexibility

Education

Bachelor's Degree

Job description

Supporting Visitation and Facilities Manager

Assist the Visitation and Facilities Manager in managing all the needs of the Visitation and Facilities Department.

Operational

• Ensuring all Museum Operational needs are ready and feasible to operate (Pre- and Post-MUSEUM Operational hours).
• Ensure that all administrative processes in the Visitation and Facilities department run well as needed.
• Ensuring that all Man Power (VSO / Security / Museum Assistant / Cleaning) is fulfilled and runs properly according to operational needs.
• Ensuring all Museum activities / Operational activities (loading / unloading art work , events, civil, MEP, fitout, ticket sales, safety artwork, security, hygiene and cleaning) run well according to procedures and needs.

Reporting

Make a daily ticket sales report and manual ticket admission.

Briefing and Evaluation

Conducting briefings and evaluations to the entire operational team (VSO / Security / Museum Assistant / Cleaning), conveying information, giving direction, and handling operational constraints every day.

Coordination

Coordinate with building management related to licensing, constraints, and all operational needs that cover the building area.

Managing Property

Managing property museum assets (standing signage, standing barrier, handy talky, lighting, APAR, etc.), ensuring that all conditions are good and proper to use.

Supervise all areas including manpower, work safety, cleanliness, security, and the feasibility, of the museum’s area / facilities.

Qualification

Education & Experience

• Bachelor’s Degree
• Required language(s): English, Bahasa Indonesia
• At least 1 year of working experience in the related field is required for this position
• Specialized in Customer Service, Hospitality
• Good sense of direction and communication
• Good knowledge in ME (Mechanical Electrical) is a plus.
• Flexibility and willingness to work outside office hours
• Ability to work well independently and as part of a larger team
• Excellent interpersonal skills
• Exceptional organizational skills
• Proactive and responsive
• Deadline-driven

About Museum MACAN

The Museum ot Modem and Contemporary Art in Nusantara (Museum MACAN) will be the first institution of its kind in Indonesia, providing public access to a significant and growing collection of modern and contemporary art from Indonesia and around the world.

Dedicated to supporting interdisciplinary education and cultural exchange, the institution will be an important platform for local and international artists to present their work to a global audience, and will commission new works by artists that broaden perspectives on contemporary art in and beyond Indonesia.

Museum MACAN will also offer professional development opportunities for artists, curators, and other arts-tocused young protessionals to help build upon the energy of Indonesia's vibrant arts ecology.