Operation Strategist Specialist - Insurance

Cermati Fintech Group; Jakarta Pusat; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading fintech company in Jakarta Pusat is seeking an Operation Strategist Specialist to analyze and enhance business processes related to after sales services. The role involves optimizing operational processes, collaborating with different stakeholders to implement new initiatives, and ensuring tasks are completed accurately and on time. Ideal candidates should have 2-3 years of relevant experience, strong analytical capabilities, and proficiency in Microsoft Excel. If you're driven and detail-oriented in a fast-paced environment, this role is for you.

Qualifications

• 2-3 years in Operation Excellence or Business Process Improvement, especially in finance.
• Strong analytical skills to identify root causes.
• Proficient in Microsoft Excel for Data Analysis.

Responsibilities

• Analyze and ensure optimal workflow for after sales services.
• Develop and optimize sales operational processes.
• Drive new improvement initiatives with stakeholders.

Skills

Analytical skills

Verbal and written communication

Collaboration

Attention to details

Multitasking

Education

Industrial engineering degree or similar

Tools

Microsoft Office tools

SQL

Job description

Operation Strategist Specialist - Insurance

• Analyze ongoing and upcoming business process wrt to after sales services (claims & others) and ensure optimal workflow
• Identify, develop, evaluate, and optimize organization’s core sales operational processes (target setting, incentive scheme design and implementation, reporting, setting metrics & SLA on claims and customer service functions)
• Work closely with operations manager or stakeholders in Business / Claims / Finance / Others to drive and monitor new improvement initiatives
• Ensure routine business processes are completed on time and accurate (serves as backup PIC in case needed)
• Report to VP of Insurance to deliver action items for further improvements

Qualifications

• At least 2-3 years working experience in Operation Excellence or Business Process Improvement, especially in relation to financial industry
• Attention to details, critical mindset and self driven to get things done
• Strong analytical skills, ability to identify root causes and sequentially take steps to solve problems
• Ability to multitask and deliver initiatives in a fast-paced environment
• Strong verbal and written communication skill
• Able to collaborate effectively with multiple stakeholders
• Highly proficient in Microsoft Office tools such as Excel for Data Analysis and visualization
• Nice to have:
  • Working experience in managing large scale operation projects in fintech / same industry
  • Working experience as a business consultant in related field in Insurance / Banking / Financial industry
  • Experience in managing and executing on complex projects with multiple stakeholders
  • Industrial engineering degree or similar
  • Experience in using SQL / similar language