Operation Manager for Wonder Universe

PT GCM Hero Indonesia; Tangerang Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading entertainment company in Tangerang Selatan is looking for an Operations Manager to supervise daily park activities, ensure safety standards, and lead operational teams. The ideal candidate has a bachelor's degree and experience in operations management, especially in hospitality or theme parks. Strong leadership and organizational skills are essential. This role offers a dynamic work environment focused on enhancing guest satisfaction.

Qualifications

• Minimum 3–5 years of experience in operations management, preferably in theme parks or hospitality industries.
• Ability to work in shifts and handle multiple priorities.

Responsibilities

• Supervise all daily park activities for safety and guest services.
• Lead, train, and motivate operational teams.
• Maintain high service standards to enhance guest satisfaction.
• Ensure compliance with health, safety, and local regulatory requirements.

Skills

Leadership

Communication

Organizational skills

Staff management

Guest service

Operational reporting

Education

Bachelor’s degree in Management, Hospitality, Tourism, or related field

Job description

Supervise all daily park activities, including play areas, ticketing, cashier operations, cleanliness, safety, and guest services.

Develop and implement Standard Operating Procedures (SOPs) to maintain safety, service, and operational excellence.

Monitor the condition and functionality of all play equipment and attractions to ensure proper operation and safety compliance.

Coordinate maintenance schedules and technical support with in-house or external vendors.

2. Team Management

Lead, train, and motivate operational teams (floor staff, cashiers, technicians, cleaners, and security personnel).

Create staff schedules, ensure adherence to company policies, and maintain operational discipline.

Conduct performance evaluations, coaching sessions, and implement corrective actions when necessary.

3. Customer Experience

Maintain high service standards to enhance guest satisfaction and repeat visits.

Handle customer feedback and complaints professionally and promptly.

Supervise promotional activities, birthday parties, and special events to support a positive visitor experience.

Manage daily cash flow, ticket sales, and other revenue streams.

Prepare and review operational and financial reports (daily, weekly, and monthly).

Oversee procurement, inventory, and logistic needs for smooth operations.

5. Safety & Compliance

Ensure all activities comply with health, safety, and local regulatory requirements.

Coordinate with external parties (vendors, mall management, and government authorities) for inspections and permits.

Conduct regular operational audits and emergency drills to maintain readiness and compliance.

Qualifications

Bachelor’s degree in Management, Hospitality, Tourism, or a related field.

Minimum 3–5 years of experience in operations management, preferably in theme parks, family entertainment centers, mall recreation areas, or hospitality industries.

Strong leadership, communication, and organizational skills.

Ability to work in shifts, handle multiple priorities, and achieve performance targets.

Proficient in staff management, guest service, and operational reporting.

Familiar with safety standards and emergency procedures in public spaces.