Operation Executive

PT Global Jet Ecommerce; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An E-commerce service company based in Indonesia is seeking a candidate to manage their online store and lead the internal team toward achieving sales KPIs. The ideal candidate will need to be fluent in Mandarin and English, and have experience in customer retail management as well as good Microsoft Office skills, particularly in Excel. This role focuses on maintaining customer relationships and operational performance.

Qualifications

• Fluency in Mandarin and English is necessary.
• Experience in customer retail management is required.
• Good Microsoft office skills, especially in Excel.

Responsibilities

• Manage online store and lead internal team to achieve sales KPI and customer satisfaction.
• Serve as the “Ambassador of JetCommerce” and lead communication.
• Ensure optimal product presentation and visibility on online channels.

Skills

Fluent in Mandarin

Fluent in English

Experience in customer retail management

Knowledge of online technologies

Good Microsoft office skills

Education

Bachelor’s Degree/Post Graduate Diploma/Professional Degree

Job description

About Us

PT Global Jet Ecommerce is established with the perspective of advanced business conduct in the current era. Our founder realised that globalisation has changed the way people do business to less offline and more online. Therefore, we set to become the most trusted and reliable E‑commerce service company in Southeast Asia through continuous commitment on service excellence. We are the one‑stop‑solution for your E‑commerce business development.

The company started in Business to Business (B2B) sector as one of Alibaba.com’s Authorized channel partner in Indonesia. We connect local sellers with international buyers from all over the world and open opportunities for local businesses to compete in international market. After 6 months, we decided to expand to Business to Customer (B2C) by offering service consultation on digital marketing strategy and customer e‑commerce awareness. The initial move for this sector is made to realisation through official partnership with Indonesia’s largest online mall, Lazada.

Our Purpose

As technology becomes an essential part to our daily life, people’s habitual conduct also shifts. Those who are not following the trend will not be able to survive and those who was once the best in his industry is now replaced by ones that are able to adapt. From this perspective, we are set to help Indonesia to step up their business game in the international market through E‑commerce. The help we offer is not a mere invitation, but also continuous assistance in form of services throughout the whole process. This is how we came up with our vision and mission as such:

Vision

To become the most trusted and reliable E‑commerce service company in Southeast Asia, through an unrelenting commitment to service excellence.

Mission

To make it easy to do E‑commerce business.

Responsibilities

• Manage online store and lead internal team to achieve sales KPI and customer satisfaction
• Serve as the “Ambassador of JetCommerce” and lead the communication between brands, platform, and third party service provider
• Manage fast‑growing e‑commerce sales of large brand owners through their online channels and initiative channel
• Work and cooperate with other departments to ensure that everything is ready for go‑live: warehouse, customer service, business development, marketing, account, etc.
• Ensure optimal product presentation and visibility on online channels
• Maintain customer relationships and retain consumer satisfaction
• Ensure operational performance on all areas
• Oversee and make sure that all works are done correctly and effectively in a timely manner.

What You Will Need

• Candidate must possess at least Bachelor’s Degree/Post Graduate Diploma/Professional Degree from any major
• Fluent in Mandarin and English
• Experience in customer retail management
• Knowledge of online technologies and their use in delivering customer and business benefits
• Experience in running operational team and in improving business processes
• Ability to develop relationships with appropriate teams regarding delivery processes
• Familiar with e‑commerce retail environment in local Malaysia.
• Good Microsoft office skills, particularly in excel.