Operation Associate (Guest Service)

Kozystay; Provinsi Bali; On-site; IDR 298.111.000 - 397.483.000; Full time

Job summary

A hospitality technology start-up in Bali seeks an Operation Associate to manage day-to-day operations, including guest check-ins, addressing inquiries, and ensuring high service quality. The ideal candidate will have excellent communication skills in English and Bahasa Indonesia and experience in the hospitality industry is preferred. This role offers the opportunity for professional growth in a fast-paced environment.

Benefits

Fast career progression

High performing environment

Good company culture

Qualifications

• Experience in the hospitality industry is preferred.
• Fluency in English and Bahasa Indonesia is mandatory.
• Strong attention to detail and ability to prioritize tasks.

Responsibilities

• Greet guests and facilitate a smooth check-in process.
• Address guest concerns and provide accurate information.
• Complete assigned tasks and manage deadlines.
• Monitor inventory of linens and supplies.
• Deliver exceptional customer service at all times.

Skills

Guest interaction

Customer service

Time management

Problem-solving

Communication skills

Education

Relevant degree or internship

Job description

Overview

Kozystay is a fast growing early stage hospitality technology start-up focusing on the short term rentals industry (Airbnb, etc) for the next generation guests. Kozystay provides premium end-to-end property management, capitalising technology to streamline operational processes. Kozystay is looking for driven and passionate individuals to join the team. We offer fast career progression opportunities, high performing environment, and good company culture. We are currently looking for an Operation Associate who will be with day-to-day operations.

Responsibilities

• Guest Check-In and Check-Out: Greet guests warmly upon arrival and facilitate a smooth check-in process. Efficiently handle guest check-outs, ensuring all necessary procedures are followed.
• Guest Issues and Inquiries: Address guest concerns and queries promptly and professionally. Provide accurate information about the property, local attractions, and amenities.
• Deadline Management: Complete all assigned tasks and meet deadlines as directed by the Property Manager. Report any delays or issues to the Property Manager in a timely manner.
• Linen, Supplies, and Cleaning: Monitor and manage the inventory of linens, toiletries, and other supplies. Coordinate with housekeeping to ensure that apartments are clean and well-stocked.
• Deliver exceptional customer service at all times, exceeding guest expectations.
• Handle guest feedback constructively and use it to improve service quality.

Qualifications

• Previous experience in the hospitality industry is preferred.
• Fresh graduates with relevant internship experience will also be considered.
• Sociable and outgoing, comfortable interacting with guests from diverse backgrounds.
• Excellent verbal and written communication skills in both English and Bahasa Indonesia.
• Strong ability to prioritize tasks, with a keen attention to detail.
• Highly proactive, capable of working independently and taking initiative.
• Willingness to work flexible hours, including weekends and public holidays.
• Adaptable to changing schedules and able to handle high-pressure situations.
• Excellent interpersonal skills, with a natural ability to build rapport with guests and team members.
• Professional demeanor and a positive attitude.
• Fluency in English and Bahasa Indonesia is mandatory. Additional languages are a plus.