Onsite Telesales & Customer Support Specialist – Yogyakarta

Concentrix; Daerah Istimewa Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A customer service company is seeking individuals for a Customer Service Agent position in Yogyakarta. Candidates should be comfortable speaking Malay and possess good English skills at a minimum B2 level. Responsibilities include handling inquiries, assisting customers with products, and maintaining professionalism. Fresh graduates are welcome, and prior experience is a plus. This role requires working onsite and in rotational shifts, aiming for high customer satisfaction.

Qualifications

• Willingness to work onsite in Yogyakarta.
• Prior work experience as a Customer Service Agent/Telesales is a plus.
• Awareness of current affairs and events.

Responsibilities

• Handle customer inquiries, complaints, and requests.
• Assist customers in navigating products or services.
• Troubleshoot and resolve customer problems.
• Maintain professionalism and customer service etiquette.
• Document customer interactions.
• Meet or exceed performance targets.
• Stay updated on product knowledge.
• Collaborate with team members.

Skills

Comfortable speaking Malay

Good proficiency in English (B2 level)

Teamwork

Analytical thinking

Education

Diploma 3/Bachelor's degree

Job description

A customer service company is seeking individuals for a Customer Service Agent position in Yogyakarta. Candidates should be comfortable speaking Malay and possess good English skills at a minimum B2 level. Responsibilities include handling inquiries, assisting customers with products, and maintaining professionalism. Fresh graduates are welcome, and prior experience is a plus. This role requires working onsite and in rotational shifts, aiming for high customer satisfaction.