Officer Technical Service - Jabodetabek

B. Braun Melsungen AG; Jawa; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A medical devices company is seeking an Officer Technical Service to oversee after-sales services in the Jabodetabek area. The ideal candidate will possess expertise in biomedical engineering and technical services, ensuring customer satisfaction through exceptional support. Join us to contribute to healthcare innovation and enjoy benefits like annual bonuses and medical insurance.

Benefits

Annual Bonus

Company devices provided

Medical Insurance

Regular team building and social gatherings

Qualifications

• Registration Certificate (STR) required.
• Proven experience in technical services in healthcare.
• Ability to provide standard service based on customer experience.

Responsibilities

• Implement and maintain high standards of after-sales service.
• Address customer inquiries and troubleshoot technical issues.
• Act as a bridge between technical and customer satisfaction.

Skills

Technical product understanding

Customer support

Troubleshooting

Education

Diploma 3 Biomedical Engineer (D3 ATEM)

Job description

You’re an important part of our future. Hopefully, we're also a part of your future! At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That’s why we would like to keep developing our company with you. Keeping your future in mind, we’re making a joint contribution to health care worldwide, with trust, transparency and appreciation. That's Sharing Expertise.

Officer Technical Service - Jabodetabek

Company: PT B. BRAUN MEDICAL INDON

Functional Area: Field Service

Working Model: Remote

Requisition ID: 7991

Are you passionate about the maintenance of technical products? If so, this opportunity could be for you! Join us at B. Braun Indonesia, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcare!

As an Officer Technical Service managing the Jakarta / Jabodetabek area in B. Braun you will play a vital role in being responsible to implementing good quality of after sales service and to meet customers satisfaction.

Your key responsibilities:

• Implement and maintain high standards of after-sales service.
• Follow established operating procedures to ensure consistent quality.
• Address customer inquiries, troubleshoot technical issues,
• Understand their needs, address concerns, and provide personalized support.
• Act as a bridge between technical aspects and customer satisfaction.

What you will bring to the team:

• Min. Diploma 3 Biomedical Engineer (D3 ATEM) or majoring in Electronic or Technical.
• Registration Certificate (STR)
• Proven experience in technical services, preferably in the healthcare or medical equipment industry.
• Ability to understand about technical product that related with principle of technology, diagram flow, block diagram and the operating of product/machine to equip Technician for perform service activities such as installation, maintenance and solving problem.
• Ability how to provide better and standard service based on customer experience's journey that interacted with our technical service team. Starting from received inquiry or complain until closing the case.

What sets B. Braun apart?

B. Braun in Indonesia began in the 1980s through a local distributor, bringing with it over 30 years of experience in the Indonesian market. Committed to staying at the forefront, B. Braun Indonesia established a new pharmaceutical factory in 2017. This expansion led to the formation of two legal entities: PT B. Braun Medical Indonesia and PT B. Braun Pharmaceutical Indonesia. Today, we're proud to still be sharing the knowledge and expertise with the community to protect and improve the health of people in Indonesia and around the world.

What can we offer you?

• Annual Bonus
• Company devices provided.
• Medical Insurance
• Regular team building and employee social gatherings.

What’s next?

Upon receiving your application, our dedicated Talent Acquisition team will meticulously review your application. If you stand out, you’ll be invited to engage in dynamic interviews, ranging from phone calls to video chats and in-person meetings. Throughout this process, we will keep you informed and inspired with regular updates and feedback. Finally, if you shine through and decide to join us, we will lead you into our seamless onboarding experience. Join us and be part of something extraordinary!

We appreciate different perspectives, thoughts, experiences and backgrounds. By strengthening an appreciative, inclusive, respectful and equal working environment, we create a culture in which all our employees feel free to be who they are.

To find out more about our commitment to diversity clickhere

To find out more about B. Braun Indonesia just clickhere