Officer Operations

PT VFS Services Indonesia; Kota Medan ᯔᯩᯑᯉ᯲; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading outsourcing service provider in Kota Medan is looking for a Data Entry Specialist. The role involves reviewing visa applications, addressing customer queries, and ensuring accurate data management and cash handling. Candidates should have a minimum Bachelor's degree and proficiency in English, along with experience in data entry. This position supports effective document logistics and maintains service quality within mandated turnaround times.

Qualifications

• Minimum Bachelor's degree (S1) in any field.
• Experience in Data Entry.
• Proficiency in written and spoken English.

Responsibilities

• Review documents and collect applications for visa processing.
• Address customer/applicant queries in person or via email and telephone.
• Handle cash and bank transactions when assigned, ensuring 100% accuracy.
• Record and maintain all application data with zero errors.
• Oversee the administration and logistics of documents delivery.
• Ensure all processes are completed within the mandated turnaround time.

Skills

Data Entry

Written communication in English

Spoken communication in English

Education

Bachelor's degree (S1) in any field

Job description

Overview

VFS Global is the world’s largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgemental tasks related to visa, passport, identity management and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment.

Qualifications & Experience

• Minimum Bachelor\'s degree (S1) in any field
• Experience in Data Entry
• Proficiency in written and spoken English

Tasks & Responsibilities

• Review documents and collect applications for visa processing.
• Address customer/applicant queries in person or via email and telephone.
• Handle cash and bank transactions when assigned, ensuring 100% accuracy.
• Record and maintain all application data, ensuring accurate and timely data entry with zero errors.
• Oversee the administration and logistics of documents delivery to the consulate, applicant, or logistics company.
• Adhere to standard operating procedures, manuals, and guidelines without deviation.
• Inform applicants about available Value-Added Services and ensure the delivery of these options to applicants/customers.
• Encourage applicants to provide feedback on the services offered and their overall experience at the application center.
• Ensure that all processes are completed within the mandated turnaround time (TAT).